Recent Water Damage Posts

Sump Pump Failure Cleanup

1/11/2019 (Permalink)

SERVPRO of Southwest Jefferson County recently got called to a home where the sump pump had failed and the customer had four inches of standing water in his basement. When SERVPRO of arrived on site there was no longer four inches of standing water but there was still a good amount of water throughout the basement. SERVPRO performed the necessary actions to remove the water and moisture from the basement using extraction methods, fans and dehumidifiers. When the dry out was finished our repair division replaced all the damaged drywall.

In some cases your home owners insurance may not cover sump pump overflows. This is a good reminder to take a look at your home insurance policy to make sure you have coverage for sump pump failure. Sump pump fails are very common and you might want to make sure it is included in your home insurance policy. This slight increase in your monthly insurance cost could save you thousands of dollars in the future.  

Water Damage due to sump pump failure

11/26/2018 (Permalink)

Today SERVPRO of Southwest Jefferson County received a called about a sump pump failure in a customers home. Sump pumps don't last forever, aside from electrical interruptions the sump pump has a life expectancy of only 10 years.

We arrived on site and most of the water had already dried up but the customer was very aware of the risk of mold after standing water has been in your home even if it was a short period of time. After the water was extracted SERVPRO placed several dehumidifiers and air movers in the basement to pull all of the moisture out of the air to prevent any possibility of mold becoming a problem for the customer. Sump pump failures are more common than people think, SERVPRO suggests people perform regular maintenance by regularly pouring a bucket of water in it to make sure it start immediately, making sure the vent hole is clear with no blockages, and making sure all pipes are tightly connected. Another option to make sure the battery isn't a concern is "deep cycle batteries" they are made to use a steady amount of energy over a long period of time so they are less likely to fail as quickly.

Sump Pump Failure

11/16/2018 (Permalink)

Southwest Jefferson County suffered an ice storm and many homes and business had power outages across the city. With power outages comes sump pump failures which can cause flooding throughout the home. SERVPRO of Southwest Jefferson County was dispatched to several dozen homes in the area with inches to feet of standing water in their basement due to power outages. Our certified crews went out to the homes and extracted the standing water, pulled out any saturated flooring and baseboards, then set up dehumidifiers and air movers in the areas needed to get rid of the moisture. One way to prevent this sump pump failure issue due to power loss is to invest in a generator at your home.  Don't hesitate to give us a call if you suffer any water damage in your home or business.  We pride ourselves in excellent customer service and hope to make your disaster "Like it never even happened."

It's best to be prepared

11/2/2018 (Permalink)

One of the most damaging and devastating things you can ever experience as a homeowner is a flood.

There are many causes of household flooding that can include:

  • Heavy rains
  • Sewer back-up
  • Malfunctioning sump-pump
  • Pipe burst

No matter what the cause, you should know what you should do if your house floods. Taking care of the problem earlier will help you to reduce the amount of damage and can make the clean-up and repair easier.  It's best to call a professional when dealing with water damage in your home.  The certified technicians at SERVPRO of Southwest Jefferson County know exactly what steps to follow in order to prevent further damage, and to get your home cleaned up and dried out so you can get back to normal.

The first several days after a disaster are critical to preventing unnecessary secondary damages like mold. SERVPRO suggests the following steps to help minimize additional damage to your home, business and possessions.

  • If the water has entered the structure through the flooding of a creek, stream or river, or if it has filtered through insulation during its intrusion, it is considered black water and could be hazardous to your health. Avoid contact with contaminated items as much as possible.
  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas.
  • Do not attempt to operate any electrical equipment while standing in wet or damp locations.
  • Throw away all foods - even canned goods - that have encountered flood waters.
  • Remove and prop wet upholstery and pillow cushions for drying. Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Place fans at 45-degree angles to walls and move large furniture away from walls to create the best air circulation.
  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

SERVPRO also recommends having a three-day supply of water for each member of your family - including pets - along with non-perishable food, a battery-powered radio, extra batteries and a flashlight. Citizens should also keep in mind things like necessary medications and insurance documents.

Frozen pipe prevention

11/1/2018 (Permalink)

Winter is not that far away!  Frozen pipes can cause a lot of unwanted water damage in your home if you don't take the necessary steps to protect your pipes from freezing. 

Water expands when frozen, this results in tremendous pressure being put on your plumbing which can result in a pipe bursting and lead to a flood and water damage. Below are a few simple tips you can follow to prevent this from happening to you.

Prevent Frozen Pipes

  • Remove, drain and store outdoor hoses, and close all valves leading to outside water sources.
  • Search for water supply lines in unheated areas, ensure that they are closed.
  • If you cannot close pipes in unheated locations, consider switching to insulated pipes or placing a sleeve over them.
  • Open Kitchen and Bathroom cabinet doors to allow warm air to circulate to the plumbing.
  • In extremely cold situations let the water drip (run very slowly), running water will help prevent your pipes from Freezing. 

Thaw Frozen Pipes 

  • Do not turn the water on full force right away, let a trickle come out for a short period of time.
  • Keep the faucet open when treating frozen pipes.
  • Apply heat to the frozen sections using a heating pad, hair drier or any other safe heat source.
  • Check all pipes to ensure all are clear and not frozen.

In the event of a pipe burst or any water damage the most important thing to do is shut off the water immediately and then contact SERVPRO of Southwest Jefferson County to remove the water and affected contents.

How to Save Countless Dollars

Often in the event of water damage individuals tend to wait too long to respond, or simply call the wrong people to respond.  When you call SERVPRO of Southwest Jefferson County to respond we act swiftly to contain and remedy the situation. This not only prevents future damage but also saves you money. 

The Process

  1. A SERVPRO of Southwest Jefferson County Project Manager will be dispatched to your location to turn off the water source if possible and evaluate the situation.
  2. One of our local response teams will be dispatched to the water damage.
  3. The water will be contained and completely removed.
  4. The affected contents will be contained, removed and restored if possible.
  5. We will then bring in our advanced air moving and dehumidification equipment. Our experts will set up the air movers and dehumidification equipment for an efficient and complete drying.
  6. We will continuously return to the site to ensure that the affected area is properly drying, and to ensure that all the moisture has been removed.
  7. A Post-Job evaluation will be made to confirm all the moisture and affected contents have been removed and the situation has been remedied. 

City Sewer system failure

8/23/2018 (Permalink)

Like most metro cities throughout the United States, Louisville, is dealing with an aging sewer system which dates back to pre Civil War times. MSD has addressed that there is an issue and say repairs are needed throughout the city. 

A couple of weeks ago Louisville had moderate rain fall, but nothing that would be a cause for concern.  Unfortunately, a local company in the downtown area had a major water issue due to a sewer line collapse.  A major drain outside the basement of the building was rendered useless and the water had nowhere to go. The drain, located in a recessed courtyard, filled up with water several feet of water until it looked like a small swimming pool. The windows and door were no match for the pressure of this much water and ultimately it breached the building and flooded the conference room.

The property manager was notified by the security company that ran surveillance on the building and he called SERVPRO of Southwest Jefferson County.  We responded within a couple of hours and started the drying process while removing any wet materials. A few days later the drying was completed the equipment was gone the minor reconstruction was finished.  The conference room was back in use "Like it never even happened." Sometimes things happen that we can’t foresee, and that is why SERVPRO of Southwest Jefferson County is here to help in the event of any disaster.

Forecasters predict a near- or above-normal 2018 Atlantic hurricane season

8/13/2018 (Permalink)

Hurricane season is almost upon us and SERVPRO is ready to assist around the country when the storms arrive.  Our Storm Team has the equipment and manpower necessary to send crews before a storm makes landfall.  That way we are ready to help as soon as possible! 

For more information regarding the forecast for 2018 hurricane season visit the link below.

New satellite data and model upgrades to give forecasts a boost

NOAA’s Climate Prediction Center is forecasting a 75-percent chance that the 2018 Atlantic hurricane season will be near- or above-normal.

http://www.noaa.gov/media-release/forecasters-predict-near-or-above-normal-2018-atlantic-hurricane-season

SERVPRO of Southwest Jefferson County has experience restoring homes affected by storms and flooding. We can respond immediately with highly trained technicians who employ specialized equipment and techniques to restore your home or business back to pre-storm condition.

Have Storm or Flood Damage?
Call Us Today (502) 933-6005

Water Damage is Restored by SERVPRO

8/6/2018 (Permalink)

When business owners visualize water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stems from weather events and storms. 


However, commercial property owners/renters forget that storms and severe weather aren't the only causes of floods and water damage. Here are some of the typical causes of water damage to commercial buildings.
 
1. Malfunctioning sprinkler systems
Some older office and retail buildings still have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers can come in handy during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets.

2. Damaged appliances and equipment .  This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.
 
3. Broken pipes and plumbing.  Just like in a residence, if the plumbing system in your workplace fails water damage could be the result. 
 
4. Backed up sewer lines.  This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated Black Water which can cause health effects and ruin products and office furnishings. 
 
If your business has suffered water damage, SERVPRO of Southwest Jefferson County will get you back up and running again. Call us anytime 24/7 at (502) 933-6005 for fast help.

Why pipes freeze!

1/15/2018 (Permalink)

Water Damage Why pipes freeze! Damage to a home after a frozen pipe burst

If your pipes are exposed to temperatures below 32 degrees Fahrenheit for an extended period of time, the water can freeze and cause extensive damage to your home. This can be avoided!

Frozen pipes can occur for two basic reasons:

  1. Installation of pipes in an unheated space without adequate protection
  2. Insufficient heat in the area of the freeze

What types of pipes are susceptible this situation? Domestic water piping, HVAC heating and cooling piping and sprinkler piping are all vulnerable if left in cold and unprotected conditions as stated above. Plastic and metal pipes can burst when they freeze, and depending on the size of the pipe, even a small crack in a burst pipe can spew hundreds or even thousands of gallons of water in a day.

Why does a pipe burst, anyway? Well, when water freezes, it expands. The ice expansion will exert pressure against the pipe wall but also pressurizes the water trapped between the ice and a closed valve or fixture. As the water continues to freeze and expand inside the pipe, it causes the trapped water to continue to increase in pressure, thus, just as a can of soda will burst in your freezer, so does your water pipe.

Some common locations where pipes will freeze are outdoor hose bibs, swimming pool supply lines, fire sprinkler lines and water supply pipes in unheated interior areas. These areas include basements, crawlspaces, attics, garages, bathroom sink cabinets and kitchen cabinets. Pipes along exterior walls that have little or no insulation, voids in the insulation or improperly installed building wrap are subject to freezing. You might want to check in on that sooner rather than later. Review the International Plumbing Code by clicking here.

With any questions or if your home has been water-damaged, call SERVPRO of Southwest Jefferson County on our 24/7 Emergency Service line, (502) 933-6005.

Water Damage in the Winter Months

11/13/2017 (Permalink)

At SERVPRO of Southwest Jefferson County water loss is a big part of what we do, and we strive to make it “Like it never even happened.” A water loss can happen to a home or business at anytime or anywhere. In a home or business there are many different sources such as a hose from the washing machine, a pipe under the sink or under the house  or maybe the sump pump fails during a storm. According to the Insurance Institute for Business and Home Safety, plumbing supply system failures are the leading source of residential water loss. On average the cost after deductible was paid was estimated at $5,092.00 per incident .  

Winter months can be especially busy for SERVPRO of Southwest Jefferson County because of the extreme dip in temperature.  One tip for the winter months to prevent frozen pipe damage is to make sure all cracks, holes, and other openings on the exterior walls are sealed tightly with caulk or insulation to prevent cold air from penetrating the wall cavity. Remember SERVPRO of Southwest Jefferson County is just a phone call away if needed. Have a safe and happy holiday season.

Have a plan for water damage

11/13/2017 (Permalink)

One of the most damaging and devastating things you can ever experience as a homeowner is a flood.

There are many causes of household flooding that can include:

  • Heavy rains
  • Sewer back-up
  • Malfunctioning sump-pump
  • Pipe burst

No matter what the cause, you should know what you should do if your house floods. Taking care of the problem earlier will help you to reduce the amount of damage and can make the clean-up and repair easier.

The first several days after a disaster are critical to preventing unnecessary secondary damages like mold. SERVPRO suggests the following steps to help minimize additional damage to your home, business and possessions.

  • If the water has entered the structure through the flooding of a creek, stream or river, or if it has filtered through insulation during its intrusion, it is considered black water and could be hazardous to your health. Avoid contact with contaminated items as much as possible.
  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas.
  • Do not attempt to operate any electrical equipment while standing in wet or damp locations.
  • Throw away all foods - even canned goods - that have encountered flood waters.
  • Remove and prop wet upholstery and pillow cushions for drying. Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Place fans at 45-degree angles to walls and move large furniture away from walls to create the best air circulation.
  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

SERVPRO also recommends having a three-day supply of water for each member of your family - including pets - along with non-perishable food, a battery-powered radio, extra batteries and a flashlight. Citizens should also keep in mind things like necessary medications and insurance documents.

Solar Eclipse

8/22/2017 (Permalink)

The SERVPRO of Southwest Jefferson County crew watching the Solar Eclipse on August 21, 2017.

Details about the Eclipse from Nasa.com below

On Monday, August 21, 2017, all of North America will be treated to an eclipse of the sun. Anyone within the path of totality can see one of nature’s most awe inspiring sights - a total solar eclipse. This path, where the moon will completely cover the sun and the sun's tenuous atmosphere - the corona - can be seen, will stretch from Salem, Oregon to Charleston, South Carolina. Observers outside this path will still see a partial solar eclipse where the moon covers part of the sun's disk. NASA created this website to provide a guide to this amazing event. Here you will find activities, events, broadcasts, and resources from NASA and our partners across the nation.

How Water Damage Can Spread Within A Home

7/20/2017 (Permalink)

Water Damage

Water is one of those substances that is needed by every living thing on Earth, and it is one of the most adaptable substances, as well. Taking the form of gas, liquid, or a solid, depending on its temperature, water can change from one state to another swiftly and easily.

In Southwest Jefferson County homes can have water damage throughout their entire structure because water does not remain in one location. A state of equilibrium is sought after, where water, as moisture, exists evenly distributed throughout any environment. When moisture evaporates and moves from one spot to another, this is part of that search for even distribution. Condensing onto another surface is also part of the process of achieving equilibrium.

While all of this is going on, water damage is becoming more extensive. Add to this that ice and snow on the roof can not only allow water to enter your attic but cause costly damage to the roof and the attic long before any damage is discovered in lower areas of the home.

There are many signs of water damage that you might find in your home, but almost all of them mean that the problem has existed for some time. This can mean repairs cannot wait, also. The sooner remediation of water damage begins, the better it can be for your home.

SERVPRO does more than remediation, repairs, and restoration. These and preventative measures can protect your home from future problems. Fixing the problem will not, alone, keep it from reoccurring again in the future. Making changes that allowed the water damage to exist in the first place is a huge step in making sure that repairs and restoration are worth the time and effort, as well as the money, put into repairing the damage.

Putting an end to water damage by knowing how it travels through your home, and the damage it can cause, are what we do best. When you have water damage, call us, SERVPRO of Southwest Jefferson County, at any hour of the day or night, at (502) 933-6005.

Ways You can Reduce the Amount of Flood Losses in Your Home

7/20/2017 (Permalink)

Tips from SERVPRO to Reduce Flood Damage and Property Loss

When a flood is imminent, and you have time before you need to evacuate, there are different things that you can do to decrease the amount of damage from floodwaters. These should only be done if there is enough time – you should never risk the lives of others or your own, in attempting to act on these tips.
 
There is not immunity to the effects of flood damage in Southwest Jefferson County and this harm can include effects caused by increased levels of humidity in the air inside your home. Higher levels of humidity can cause photographs to stick together and also permit mold to start growing on otherwise seemingly mold-free garments, among other things.
 
SERVPRO can always help undo the damage to your home, but you are in charge of your safety and that of your family. Floods are responsible for thousands of dollars in damage every year, and many deaths, as well. Here are some suggestions that can reduce the damage from a flood.
 
Move more fragile belongings to a higher level.
Simply taking items higher, such as electronics, television sets, stereos and speakers, computers, to another floor, or even to the attic, can keep these items from ever being touched by the dirty water that floods are known to bring.
 
Guard your food.
Food that is even slightly submerged cannot be consumed. Microbes can settle on indentations in cans and under the rims, posing risks even after food has been cooked correctly. Boxed foods should be placed in a large garbage bag and taken to a higher level to protect the packaging, and the contents, from high humidity levels.
 
Canned foods should be placed in sturdy boxes and also stashed in a safe location. Pathogens such as e-Coli produce toxins that are not removed or rendered inactive by cooking, making the food dangerous to eat. Food that is refrigerated or frozen might be able to be saved if it can be placed higher-than-normal in the refrigerator, but this is not guaranteed to protect the food, and everything should be examined upon your return before preparing any of the contents.
 
Open upper floor windows slightly.
Having windows open a slight amount can allow humidity to escape. During a flood, while it may seem like there is water everywhere and that humidity levels remain the same everywhere, this is not true. Humidity inside your home can become elevated rather quickly. Higher levels of humidity travel to areas of lower levels until an equilibrium is reached. However, do not open windows completely, as this can allow rain to enter, making matters worse.
 
As you go through your home, have a basket or two to place items in that must go with you when you leave.

When you evacuate your home, you will most likely need certain things while you are in a shelter or temporarily living with friends or family. These should include important items and anything else you want to protect, such as photo albums. Keys to vehicles and doors, personal identification and other documents, both prescription and non-prescription medications, cell phones, chargers, baby monitors, and few days' worth of changes of clothing for yourself and family members. Personal items and even memorabilia that are located in easy-to-reach areas that do not require any extra time to grab and place in your basket can help ease the stress of having to relocate temporarily.
 
We at SERVPRO of Southwest Jefferson County live in the same area as our customers, and we know how damaging floods can be when they affect our homes. We are always here to help your family return home as quickly as possible. Call us at (502) 933-6005, and we can begin working within an hour on restoring your home.

Water Damage Emergency Tips

7/10/2017 (Permalink)

What you can do until help arrives

After any water damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A  Water Damage Emergency?  Call SERVPRO of Southwest Jefferson County Today – (502) 933-6005

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Flood Damage from Frozen Pipes and Plumbing

1/6/2017 (Permalink)

Busted water pipes make up nearly half of all in-home flood damage. This type of flooding is sudden and often due to hidden leaks, corrosion, or freezing. The cost and inconvenience of a busted pipe make it essential to start prevention while you still can.  Flood damage in Southwest Jefferson County can happen during any season. While most homeowners associate flooding with warmer weather, many of you know that the winter is a dangerous time for in-home floods as well. SERVPRO of Southwest Jefferson County is well prepared to help you with your emergency during winter months as well as all other seasons. 
 
Busted Pipes: Winter Prevention
The freezing of a water pipe makes it burst due to the stress it puts on the metal or plastic. To reduce the chance of suffering a busted pipe, you can take a few simple steps.
  • First, it is crucial to know where to shut off the water. Now.  If a pipe bursts in your home, the most immediate course of action is to turn off that main water supply. Most can be found inside, usually in the basement. 
  • Second, make sure that your heating system is checked regularly. Also, inspect the insulation on all of your plumbing as well as your cold water tank. Units located in the attic and other vulnerable locations should be protected with insulated sleeves. 
  • During severe cold snaps, open cabinets where pipes are located so warm air can circulate.
  • Third, keep your heat on throughout the winter months. We know that winter can make heating your home costly, but during harsh, cold months, the chances of your pipes freezing get greater as the temperature plummets. 
  • Finally, make sure you shut off any external taps and disconnect water hoses outside.
What to Do if You Find a Frozen Pipe
If you see that one of your pipes are frozen, don’t wait around for it to burst or “thaw.” It won’t. What you need to do is immediately turn your water supply off to your home and slowly thaw the frozen pipe by applying a gentle, low heat to the area. You can use a hairdryer, hot water bottle, or even a space heater to accomplish this (never leave a space heater unattended). Never attempt to thaw a frozen pipe by using an open flame or other dangerous methods. 
 
Contact Us
If you have run into an unfortunate flooding event due to frozen water pipes, we will take your call and help to minimize your anxiety. Our Emergency Services line means you can call us 24/7 when disaster strikes.
Contact SERVPRO of Southwest Jefferson County – (502) 933-6005

24 Hour Emergency Water Damage Service

4/7/2016 (Permalink)

Water Damage 24 Hour Emergency Water Damage Service SERVPRO of NE Jefferson County provides 24 hour fire and water damage restoration service in Louisville, KY

SERVPRO of NE Jefferson County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 502-244-7985

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of [[Franchise Name]] has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of NE Jefferson County

SERVPRO of NE Jefferson County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge