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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Sump Pump Failure Cleanup

1/11/2019 (Permalink)

SERVPRO of Southwest Jefferson County recently got called to a home where the sump pump had failed and the customer had four inches of standing water in his basement. When SERVPRO of arrived on site there was no longer four inches of standing water but there was still a good amount of water throughout the basement. SERVPRO performed the necessary actions to remove the water and moisture from the basement using extraction methods, fans and dehumidifiers. When the dry out was finished our repair division replaced all the damaged drywall.

In some cases your home owners insurance may not cover sump pump overflows. This is a good reminder to take a look at your home insurance policy to make sure you have coverage for sump pump failure. Sump pump fails are very common and you might want to make sure it is included in your home insurance policy. This slight increase in your monthly insurance cost could save you thousands of dollars in the future.  

Language Barrier Does Not Keep SERVPRO from Helping Those In Need

1/11/2019 (Permalink)

When it comes to our customer service, we do everything in our power to make sure you get the best service possible. We understand that sometimes this will come with complications. One complication that we sometimes see is a language barrier. When we come across a barrier like this, we know how to conquer it. We work closely with the customer to make sure they have everything they need, even if it means taking our time to understand exactly what the customer wants.

There are many reasons to chose SERVPRO of Southwest Jefferson County as your water & fire mitigation company. One of many of those reasons is that SERVPRO of Southwest Jefferson County actually has a large amount of employees that are bilingual. There are many areas of Louisville that have large Hispanic population. With that being said, we have several insurance agents in these areas of Louisville that prefer to use SERVPRO for their water and fire mitigation needs because of our bilingual capabilities. Whenever you are in the need of water or fire mitigation take into consideration that we have employees that are bilingual. 

más rápido a cualquier desastre

Apartment Fire in Louisville

1/11/2019 (Permalink)

SERVPRO of Southwest Jefferson County was called to the scene of a fire of an apartment building in the South end of Louisville. When arriving on the scene the tenants of the apartment building were gathering their belongings together as best as they could and trying to figure out what their next move was going to be.

Fires can be very traumatic and leave people displaced from there homes for months on end. Fires are traumatic enough when they are accidental. In this case the fire was started purposefully, the arsonist put a mattress in the hallway of the apartment building and poured gasoline on it and lit it on fire causing the whole building to be engulfed in flames. 

Luckily no one was harmed in the fire but all of the tenants were left with smoke filled belongings and no where to go. One of the tenants is a veteran and was homeless two years ago. He feared he was going to be back on the streets again because of this fire. SERVPRO of Southwest Jefferson County helped this man pack up most of his belongings, and helped him find temporary housing until his caseworker could find him something more permanent.

Our goal is to make it "Like it never even happened."

Why SERVPRO

1/11/2019 (Permalink)

One of things that make SERVPRO of Southwest Jefferson County so unique is how we work with our agents and customers to identify whether a claim should be filed.

SERVPRO has learned that insurance companies do not look favorable on zero paid claims. The insurance companies have found that people who turn in small claims are in effect using their policies as a home maintenance program.

We tell our agents to call us so we can put eyes on the situation. We can tell within a few minutes whether the claim will meet or exceed the customers deductible. This in turn helps the customer avoid higher rates, and the agent avoids a loss that in the long run could affect retention.

SERVPRO was recently asked by an agent to look at a customer‘s basement that had a sump pump malfunction. After reviewing the loss, the damage would not have met the insureds $2500 deductible. This insured avoided a claim and had SERVPRO of Southwest Jefferson County do the water mitigation. Both parties were happy and we have a very satisfied agent and customer.

Water Damage due to sump pump failure

11/26/2018 (Permalink)

Today SERVPRO of Southwest Jefferson County received a called about a sump pump failure in a customers home. Sump pumps don't last forever, aside from electrical interruptions the sump pump has a life expectancy of only 10 years.

We arrived on site and most of the water had already dried up but the customer was very aware of the risk of mold after standing water has been in your home even if it was a short period of time. After the water was extracted SERVPRO placed several dehumidifiers and air movers in the basement to pull all of the moisture out of the air to prevent any possibility of mold becoming a problem for the customer. Sump pump failures are more common than people think, SERVPRO suggests people perform regular maintenance by regularly pouring a bucket of water in it to make sure it start immediately, making sure the vent hole is clear with no blockages, and making sure all pipes are tightly connected. Another option to make sure the battery isn't a concern is "deep cycle batteries" they are made to use a steady amount of energy over a long period of time so they are less likely to fail as quickly.

Why choose SERVPRO of Southwest Jefferson County?

11/20/2018 (Permalink)

Recently a  Property Manager called SERVPRO of Southwest Jefferson County inquiring about our services.  She was looking for a restoration company to lean on as a priority service provider when losses happen at the properties they manage.  Then it finally came, the question everyone always asks, Why SERVPRO?

The question is an easy one to answer, SERVPRO of Southwest Jefferson County is faster to any disaster.  We go by the 1-4-8 rule:

  • 1-Within 1 hour a client will receive a call back with a firm time we will be dispatching a crew to their location.
  • 4-Within 4 hours crews will be dispatched and onsite.
  • 8-Within 8 hours equipment will be set and or the cleaning process will be underway.

Another reason why property managers utilize SERVPRO's services is our ability to handle large loss.  With over 40 employees SERVPRO has the manpower to deploy an army of workers to your location.  We also have the largest inventory of equipment in the city:

  • 475 Air Movers
  • 105 Dehumidifiers
  • 2 Travel Supply Trailers
  • 8 Generators
  • 4 Power Distributions
  • 40 Air Scrubbers
  • Dry Ice Blasting Machine
  • Soda Blasting Machine

Call SERVPRO of Southwest Jefferson County the next time disaster strikes your home or property.

Ice Storm Damage

11/16/2018 (Permalink)

Earlier this week Louisville got its first frost and snow of the year. With the pretty snow comes a lot of unexpected problems. SERVPRO of Southwest Jefferson County received several calls about branches falling through roofs due to the weight of the ice that fell overnight. SERVPRO went out to the homes and put tarps on the effected rooftops to prevent anymore interior damage from being done.  We also set up air movers to dry out any areas with water damage such as hardwood flooring to prevent it from buckling, and then started the steps necessary to repair the roofs. The best way to prevent this from happening is to make sure all of the trees around your home are well maintained and trimmed so that there are no branches hanging over your home.  

Sump Pump Failure

11/16/2018 (Permalink)

Southwest Jefferson County suffered an ice storm and many homes and business had power outages across the city. With power outages comes sump pump failures which can cause flooding throughout the home. SERVPRO of Southwest Jefferson County was dispatched to several dozen homes in the area with inches to feet of standing water in their basement due to power outages. Our certified crews went out to the homes and extracted the standing water, pulled out any saturated flooring and baseboards, then set up dehumidifiers and air movers in the areas needed to get rid of the moisture. One way to prevent this sump pump failure issue due to power loss is to invest in a generator at your home.  Don't hesitate to give us a call if you suffer any water damage in your home or business.  We pride ourselves in excellent customer service and hope to make your disaster "Like it never even happened."

Two massive storms hit the United States in 2018

11/16/2018 (Permalink)

2018 brought two of the worst hurricanes to hit the United States in many years. While both were devastating, they were destructive in different ways. Hurricane Florence dropped almost 36 inches of rain in the Carolina’s causing extensive flooding statewide. Hurricane Michael brought winds upwards of 155 mph, devastating the Florida panhandle with damages that flattened some areas. SERVPRO of Southwest Jefferson County was called to help people affected in both states just weeks apart. The SERVPRO Storm Teams were activated to assist in the clean-up of these areas. With the water damaged caused by Florence, getting the water extracted and the drying process started was priority one for the team. This allowed the customers to return home safely, mitigating the risk to their health. As for Michael, this storm brought a number of different issues for the SERVPRO Storm Team to face.  The wind was the main issue so getting roofs tarped was the first priorty, and debris had to be cleared before mitigation could begin. While both storms proved to be a challenge, the professionals of SERVPRO of Southwest Jefferson County showed compassion and professionalism that will be felt for years to come.

Fire safety this winter

11/16/2018 (Permalink)

When a fire strikes no one is ready for the emotion and fear they can instill.  In most cases families can be displaced for months on end, contents are destroyed,  and memories are lost.  Recently, SERVPRO of Southwest Jefferson County was called to a home that had heavy smoke and soot damaged caused by a small appliance that had shorted out.  A television in the back bedroom of the home had caught fire causing extensive damage to the bedroom and bathroom.  Luckily no one was hurt in the fire, but now the process of cleaning up all the  soot and tearing out damaged materials throughout the home has begun.  SERVPRO of Southwest Jefferson County understands the process of cleaning a home or business after a fire.  We also have the capabilities to do the reconstruction once the mitigation is complete.  We work hand-in-hand with the home owner making sure that we can transform the residence back into a home they can make new memories in for years to come.

With the Holiday season upon us statistics show that November-January are the months when fires are most prevalent. It's important to make sure that your family has a plan in place in case a fire of a fire.  Here are some tips to keep your family safe during the upcoming Holiday Season.

  • Install smoke alarms on every level of your home, inside bedrooms and outside sleeping areas.
  • Test smoke alarms every month. If they’re not working, change the batteries.
  • Talk with all family members about a fire escape plan and practice the plan twice a year.

If a fire occurs in your home, GET OUT, STAY OUT and CALL FOR HELP. Never go back inside for anything or anyone.

Be prepared this winter

11/12/2018 (Permalink)

The winter months can create significant challenges for property managers. Snow and ice don’t have the predictability of grass and shrubs.   Furthermore, grass and shrubs don’t cause ice damming and pipe freezes.  

How you react to the challenges of winter can set the tone of your relationship with HOAs and association boards come spring and summer. Your clients are more likely to forgive circumstances that are out of your control.  As long as they know that when mother nature strikes, you are there trying to get their home a quality fix, in a timely manner.

SERVPRO of Southwest Jefferson County recognizes the need to be prepared, this is why when we partner with property managers we help them build a comprehensive recovery plan.  This way you can react confidently and quickly in the face of a disaster. Winter months aren’t the time for training in front of upset tenants.  Our crews have received technical and service training to help them take the proper course of action while remaining empathetic to the situation.

Our office works with our partners to make sure documents flow through the right channels which simplifies settlement, whether there is a claim or the job is a direct pay. We also anticipate and recognize coverage issues so that tenants and owners understand how the claim will be settled.

The SERVPRO of Southwest Jefferson County Restoration brand is the most recognized and respected brand in the mitigation industry, and SERVPRO is equipped with the manpower and equipment to handle any situation.. You can feel confident you are calling the right people when you contact SERVPRO. After all, no one gets fired for hiring the industry leader.

Have Questions? Call Today – (502) 933-6005

Fire Safety

11/12/2018 (Permalink)

This month November 2018 SERVPRO of Southwest Jefferson County tries to educate how to stay safe in case of a fire. Your local fire station provides lifesaving public education in an effort to drastically decrease casualties caused by fires. See what programs your local fire station offers.

Look. Listen. Learn. Be aware, fire can happen anywhere, anytime.

LOOK - for possible fire starters. Take a good look around your home. Identify potential fire hazards and take care of them.

LISTEN - for the sound of the smoke alarm. You could have only minutes to leave your home safely once the smoke alarm sounds. Go to your outside meeting place, which should be a safe distance from the home and where everyone should know to meet.

LEARN - more than one way out of every room and make sure all doors and windows leading outside open easily and are free of clutter.

Storm Damage? We are HERE TO HELP!

11/12/2018 (Permalink)

If you have storm damage, SERVPRO of Southwest Jefferson County is HERE TO HELP. We part of the SERVPRO Storm Team and we are available 24/7 with manpower and equipment. Whether you have water damage from flash flooding, structural damage from high winds, or smoke damage from a lightening fire we are here to help.

Our trained staff at SERVPRO of Southeast Jefferson County are here to assess the situation and stabilize your structure.  We can help you find the resources you need to quickly clean up any situation whether you have a large tree that has come down, or a roof that needs repaired.  We are able to bring in large equipment if needed to solve any problem.  We are here to help be that resource for you in your time of need when a disaster happens. You can turn to SERVPRO of Southeast Jefferson County and know that we value you and your property.  We know that your family and/or business are important to you and it is important to get things back to normal quickly.  We work hard to help make it "Like it never even happened." 

Have Storm or Flood Damage?
Call Us Today (502) 933-6005

Understanding Mold

11/12/2018 (Permalink)

A lot of people may not realize that mold is a common problem in homes and businesses developing in warm, damp environments.  Showers and bathrooms are common areas for mold to grow, however mold can grow in any location of the home or business.

SERVPRO was called out to a business that was reporting some breathing issues in the summer of 2018. Unfortunately, SERVPRO was able to positively conclude that there was mold located in the business through a series of air quality tests and spot checks. Our crews showed up and began working to remove and clean up any and all effected areas.  Once removal and proper cleaning had been completed our crews began the next step of sealing the walls and surfaces that had been effected and painted where needed. 

If You See Signs of Mold, 
Call Us Today – (502) 933-6005

Understanding Mold

Some restoration companies advertise “mold removal” and may even guarantee to remove all mold. This is a fallacy because removing all mold from a house or business is impossible; microscopic mold spores exist almost everywhere, both indoors and outdoors. Here are the facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

ERP Emergency Ready Plan

11/8/2018 (Permalink)

Owning a commercial property is a big responsibility and can come with many issues.  One of the most important things to keep in mind is protecting your investment.  SERVPRO of Southwest Jefferson County offers a free Emergency Ready Plan to help our commercial owners do just that.

The Emergency Ready Plan consists of the following:

  • A walk through of the property with your maintenance person and a SERVPRO Representative.  
  • SERVPRO will document the sensitive areas, label water and gas shuts offs with either an Orange or White tag so they easily seen.
  • SERVPRO will include documentation, step-by-step written directions, and pictures of each shut off valve. 
  • SERVPRO will include the contact names and telephone numbers for all of the utility companies and property personnel that would need to be notified in the event of an emergency on the property.  
  • SERVPRO will take this information and place it into a nice binder for you to keep.

SERVPRO offers this service free of charge with no obligation simply because we care about the businesses in our city.  SERVPRO wants every business in the city to have an Emergency Ready Plan so they are prepared in case of an event.  The Emergency Ready plan can help you reduce the damage done to your property.

If this sounds like a great benefit for your company – call SERVPRO of Southwest Jefferson County to schedule yours today.  We look forward to hearing from you today.  

Call Us Today – (502) 933-6005

It's best to be prepared

11/2/2018 (Permalink)

One of the most damaging and devastating things you can ever experience as a homeowner is a flood.

There are many causes of household flooding that can include:

  • Heavy rains
  • Sewer back-up
  • Malfunctioning sump-pump
  • Pipe burst

No matter what the cause, you should know what you should do if your house floods. Taking care of the problem earlier will help you to reduce the amount of damage and can make the clean-up and repair easier.  It's best to call a professional when dealing with water damage in your home.  The certified technicians at SERVPRO of Southwest Jefferson County know exactly what steps to follow in order to prevent further damage, and to get your home cleaned up and dried out so you can get back to normal.

The first several days after a disaster are critical to preventing unnecessary secondary damages like mold. SERVPRO suggests the following steps to help minimize additional damage to your home, business and possessions.

  • If the water has entered the structure through the flooding of a creek, stream or river, or if it has filtered through insulation during its intrusion, it is considered black water and could be hazardous to your health. Avoid contact with contaminated items as much as possible.
  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas.
  • Do not attempt to operate any electrical equipment while standing in wet or damp locations.
  • Throw away all foods - even canned goods - that have encountered flood waters.
  • Remove and prop wet upholstery and pillow cushions for drying. Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Place fans at 45-degree angles to walls and move large furniture away from walls to create the best air circulation.
  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

SERVPRO also recommends having a three-day supply of water for each member of your family - including pets - along with non-perishable food, a battery-powered radio, extra batteries and a flashlight. Citizens should also keep in mind things like necessary medications and insurance documents.

Hurricane Michael hits Panama City, FL and we are HERE TO HELP!

11/1/2018 (Permalink)

Blue tarps on roofs dot the landscape of buildings and homes that are left standing. The sound of chainsaws cutting threw down trees, and mountains of debris dragged out to curbs on every street in town. These are the sights and sounds of the aftermath of Hurricane Michael.  This monster storm ravaged the city of Panama City, Florida with winds up to 155 mph.  Thick tree trunks snapped 12 feet off the ground, boats and marinas destroyed, and beaches that once bustled with tourists are now littered with debris and memories of broken lives.

Volunteers and storm teams from across the nation embark on the task of resurrecting this city as it embraces the long journey back to normalcy.  This is where we find the storm teams that SERVPRO of Southwest Jefferson County sent down to the Florida panhandle over two weeks ago.  SERVPRO is part of an elite team that is deployed when catastrophic events happen across the nation. With calls coming into the local franchise in Panama City at a fever pace it's impossible for one office to handle all the clients who need our services.  SERVPRO of Southwest Jefferson County, along with other SERVPROs from across America will be there for this community as the recovery process continues.  SERVPRO is helping out the citizens of Panama City because we know at some point we may be depending on our SERVPRO brothers and sisters to help us if and when a crisis arrives.

Mold Damage cleanup

11/1/2018 (Permalink)

After a flood, or other major water damage, mold can become a very real problem. Calling a professional like SERVPRO of Southwest Jefferson County is so important when dealing with any mold damage. It's always safer to have mold removed from your home or business quickly regardless of the amount you can visibly see. Not taking care of mold damage in a timely manner can cause safety and health issues for your family or customers. With the recent hurricanes in the Carolina's and Florida this is of considerable concern. What wasn't destroyed by wind was greatly effected by the rising water. The high temperatures and wet conditions were a recipe for mold growth. Having a professional like SERVPRO handling the removal provides not only a safe environment, but piece of mind knowing everything will be cleaned up properly. 

Dryer Fire Danger

11/1/2018 (Permalink)

Clothes dryer fires cost millions each year. It is estimated that 2,900 home clothes dryer fires are reported each year, also causing 5 deaths, 100 injuries and $35 million in property loss. Failure to clean the dryer (34%) is leading cause of home clothes dryer fires.  https://www.usfa.fema.gov/prevention/outreach/clothes_dryers.html In May of 2018 SERVPRO Southwest Jefferson County was called out to a home that had unfortunately experienced a dryer fire. SERVPRO arrived on site and started mitigating the water portion of the home damage, we also removed effected drywall and placed air movers and dehumidifiers where needed. Once removal of effected areas and the dryout is complete SERVPRO will be starting with the cleaning process. For this particular home we will start with structural cleaning such as removing all carpet, pad from second floor and steps leading up to second floor. Cutting out drywall from living room ceiling which was located directly under laundry room. Once all of ducts, surfaces and contents have been thoroughly cleaned we will begin the process of getting the customer back in their home. SERVPRO's repair division will replaced carpet and pad, replace and repair effected drywall, sealed and painted all areas upstairs, including the living room ceiling downstairs. The customer will know that our team of certified professionals are HERE TO HELP get them back to normal in their home as quickly and safely as possible.

Frozen pipe prevention

11/1/2018 (Permalink)

Winter is not that far away!  Frozen pipes can cause a lot of unwanted water damage in your home if you don't take the necessary steps to protect your pipes from freezing. 

Water expands when frozen, this results in tremendous pressure being put on your plumbing which can result in a pipe bursting and lead to a flood and water damage. Below are a few simple tips you can follow to prevent this from happening to you.

Prevent Frozen Pipes

  • Remove, drain and store outdoor hoses, and close all valves leading to outside water sources.
  • Search for water supply lines in unheated areas, ensure that they are closed.
  • If you cannot close pipes in unheated locations, consider switching to insulated pipes or placing a sleeve over them.
  • Open Kitchen and Bathroom cabinet doors to allow warm air to circulate to the plumbing.
  • In extremely cold situations let the water drip (run very slowly), running water will help prevent your pipes from Freezing. 

Thaw Frozen Pipes 

  • Do not turn the water on full force right away, let a trickle come out for a short period of time.
  • Keep the faucet open when treating frozen pipes.
  • Apply heat to the frozen sections using a heating pad, hair drier or any other safe heat source.
  • Check all pipes to ensure all are clear and not frozen.

In the event of a pipe burst or any water damage the most important thing to do is shut off the water immediately and then contact SERVPRO of Southwest Jefferson County to remove the water and affected contents.

How to Save Countless Dollars

Often in the event of water damage individuals tend to wait too long to respond, or simply call the wrong people to respond.  When you call SERVPRO of Southwest Jefferson County to respond we act swiftly to contain and remedy the situation. This not only prevents future damage but also saves you money. 

The Process

  1. A SERVPRO of Southwest Jefferson County Project Manager will be dispatched to your location to turn off the water source if possible and evaluate the situation.
  2. One of our local response teams will be dispatched to the water damage.
  3. The water will be contained and completely removed.
  4. The affected contents will be contained, removed and restored if possible.
  5. We will then bring in our advanced air moving and dehumidification equipment. Our experts will set up the air movers and dehumidification equipment for an efficient and complete drying.
  6. We will continuously return to the site to ensure that the affected area is properly drying, and to ensure that all the moisture has been removed.
  7. A Post-Job evaluation will be made to confirm all the moisture and affected contents have been removed and the situation has been remedied. 

Commercial Fire Job at Furniture Store

10/7/2018 (Permalink)

One of the most devastating things a business can experience is a fire. In fact, over 70% of businesses involved in a major fire never reopen. When a fire affects a shopping center or strip mall the impact can be widespread. Obviously, the business where the fire originated will have an uphill battle to climb when it comes to structural recovery.  When the fire department leaves business owners are left with a smokey, soot filled space, with hundreds of thousands of gallons of water covering all the contents that are left behind. Not only is the space where the source of the fire impacted, but the stores around them can have secondary damage as well.  

Recently SERVPRO of Southwest Jefferson County was called to a furniture store that had experienced smoke and soot damage.  It was affected by another business in the same shopping center that had caught fire.  Our crews had the daunting task of removing all the furniture from the 26,000 sq. ft. showroom.  The furniture removal alone took days.  After the showroom was emptied our crews had a checklist of work to do in order to get the store back in operation.  

Here are some of the things we take into consideration during a smoke/fire mitigation and restoration job:

  • It's very important to always clean up soot and smoke damage after a fire as soon as possible. In the combustion process, soot and vapors get carried by the air to different surfaces in a property. It is at this time that they get deposited. This will happen until the process of combustion ends, which is when soot gets piled onto surfaces in layers. When the fire damage technicians come to your property, the residue from the soot becomes difficult to remove.
  • Removing odors: Technicians will remove any trash that causes the odor and can recontaminate areas that have been cleaned.
  • Cleaning: Surfaces and items will get cleaned at this time.
  • Deodorization: A deodorizing gas will combine with chemicals that cause the smoke smell.
  • Sealing surfaces: Surfaces will get sealed so that the odor gets trapped and the chances of recontamination remain small. 


When you have home or commercial fire damage it's important to know how the damage from a fire can affect your home,  business, and your possessions.  Learning about the cleanup process will help you understand why calling the experts at SERVPRO of Southwest Jefferson County is the logical choice.  For more information regarding fire damage please call (502) 933-6005 or visit this link

Mold damage can be sneaky!

10/7/2018 (Permalink)

Mold can begin to form in your house if there is a leaky pipe, window condensation or recent flooding. These conditions along with a humidity level between 30% - 50% makes for the prefect atmosphere for mold to grow.

Some people have mold and they aren’t even aware.  Such as this picture of a job we did after hurricane Irma in an apartment building.  This person had a previous water damage that they didn’t know about and when Hurricane Irma hit and the water came into their home SERVPRO of Southwest Jefferson County was there to help them repair the damage.  As we were pulling up the hardwood floor, we found Black Mold under the subfloor.

The odor was so bad that other apartment owners were coming into the hallway to ask us what the smell was.  SERVPRO was able to remove the effected floor, dry and treat the floor to prevent mold from continuing to grow, as well as remove the terrible odor.  This is something that we all need to keep in mind because you never know what is growing in your home.

During the month of October, SERVPRO is speaking to our customers about preparing for the winter season.  We are bringing Duct Cleaning to their attention because mold can, and does, grow in your air ducts.  As winter approaches and you turn on your furnace, this makes a breeding ground for mold which can cause numerous health issues.

If you want to ensure a healthy home this winter season, reach out to SERVPRO of Southwest Jefferson County at (502) 933-6005 about scheduling a Duct Cleaning for your home.

Commercial Loss? Not a Problem For SERVPRO

9/5/2018 (Permalink)

Forklifts are driving force that make all the heavy lifting easy in the distribution and manufacturing world. However, there are roughly 85 forklift deaths and 34,900 serious injuries each year due to forklift accidents (data from 2007), according to the Occupational Safety and Health Administration (OSHA).  

Recently, SERVPRO of Southwest Jefferson County got a call from a company that distributes auto parts for a major American car manufacturer.  Apparently, a careless forklift operator struck a sprinkler line which unleashed 60,000 gallons of water into the warehouse.

SERVPRO of Southwest Jefferson County was called after the warehouse manager said the water ran for 40 minutes flooding over a quarter of the facility.  When crews arrived we scoped out the situation and began the process of extracting the water from the warehouse floor.  We also had to extract water from carpet inside the main office area.  

Whether it is a residential loss or a commercial loss, SERVPRO of Southwest Jefferson County is the company people call when they need a quick response because SERVPRO is faster to any disaster.

Mold Cleanup and Restoration

9/5/2018 (Permalink)

Mold can quickly grow with only a slight rise in humidity. Many homeowners find themselves struggling to combat the smells and odors mold produces on an ongoing basis. This will never win the battle against mold. The spores can remain dormant for extended periods of time; mold is a tough enemy to conquer.


Another reason mold is so difficult to eliminate is because the spores are so tiny, they can become airborne, and then settle almost anywhere. They are carried by air currents, insects, and even on your pet's fur. In Halcyon, mold damage can take place in any home or office. The effects can range from discoloration of walls and ceilings, ruining of books and papers, (including important documents, items printed on low-acid paper, and photographs), and also causing carpets and other textiles to smell musty. 

Understanding Mold is the First Step in Eliminating It 

Mold is not a virus or bacteria, but it is still a pathogen that can cause adverse health effects. This is because it can be breathed in, come in contact with your skin through different ways, such as wearing clothing that contains mold, or from sitting on upholstered furniture that is saturated with mold. Mold is not only what you can see visibly, but also the spores that are released into the air. This is what can cause the musty odor many people associate with mold growth

If any spores are left behind after cleaning, it is only a matter of time before it will begin to grow and spread through your home or business again. Not only must any excess humidity be removed and things aired out, all possible areas that may contain spores need to be professionally cleaned. SERVPRO professionals are technicians and specialized cleaning crews who have had extensive training in the clean-up and elimination of mold and its spores. Having IICRC training and certification prepares us for heavy mold infestations that can ruin many of your belongings. 

If You See Signs of Mold,
Call Us Today – (502) 933-6005

It Doesn’t Cost a lot to be Prepared

8/28/2018 (Permalink)

It is no secret that many families and individuals are looking to cut back on spending. But with the frequency of disasters, both natural and manmade, can you afford not to be prepared? Preparedness doesn’t have to cost an arm and a leg.

September is National Preparedness Month, and we are asking you to help your family and friends prepare for whatever may come.

Here are a few tips* on how you can protect those that matter to you without spending a fortune.

• Make a Plan. Work with you family and neighbors to make an emergency plan for the types of disasters that affect your area. Make sure everyone in your family understands where to go and what to do in case of an emergency. You can download Family Emergency Plan templates www.ready.gov/make-a-plan

• Update Contact Information. Having accurate records for family, friends and neighbors will help you stay in contact and possibly help those in need. Make sure updated contact information is posted in visible places throughout your house and workplace.

• Check Your Policy. Review your insurance policy annually and make any necessary changes – renters, too! When a disaster strikes, you want to know that your coverage will get you back on your feet.

• Make a Ready List. You may not need all of the items in ready-made preparedness kits. Choose the essentials that fit your needs and budget. Don’t forget to keep supplies at work and in your car. Sample Ready Lists can be found at www.ready.gov/document/familysupply-list

• Plan Your Purchases. You can save money by thinking ahead. Don’t buy preparedness items just before a storm when they’re expensive and supplies will be in high demand. Buy items at the end of the season when you can get good deals.

• Shop Sales. Shop at sales and used goods stores. Buy preparedness items throughout the year, instead of all at once, and you won’t notice the cost as much.

• Make Sure it Keeps. Store water in safe, containers. You don’t need to buy expensive bottled water, just make sure your water containers are disinfected and airtight

• Request a Gift. We all get things we don’t need. Suggest preparedness supplies as gifts from your friends and family. It just might save your life.

• Trade a Night Out. Trade one night out to fund your 72-hour kit. Taking a family of four to the movies can cost upwards of $80. Just one night staying in could fund your Ready kit.

• *The best tip: start now. Take small steps toward preparedness and before you know it, you will be Ready!

SERVPRO- A Full Service Restoration Company

8/27/2018 (Permalink)

This year has been one of the most active years for severe weather the Commonwealth of Kentucky has experienced in years.  From the deep freeze we experienced in January, to the flooding from heavy rains from February- August, SERVPRO of Southwest Jefferson County has been there for businesses and homeowners through each and every storm. 

The Majority of people who are familiar with SERVPRO know us as a Fire and Water Restoration and Cleanup Company. What they don't realize is that SERVPRO of Southwest Jefferson County is a full service restoration company.  Not only are we faster to any disaster, but we can facilitate the rebuild on every job. 

So what does that mean to our clients?

It means dealing with one company throughout the whole process.

For example: A client has a sump pump that fails due to a power outage from a strong thunderstorm. Within a couple of minutes water has spread across the basement, and within an hour the client has several inches of water in their basement.  SERVPRO of Southwest Jefferson County is dispatched to the clients house to extract the water, remove damaged trim and drywall, and set air movers and dehumidifiers so the drying process can begin.  In many cases other restoration companies take care of the extraction, tear-out, and drying.  The client is then task with choosing another company to come in and replace the drywall and trim that was torn out, which can be annoying and overwhelming.

SERVPRO makes the process seamless because we do it all from start to finish.  Our construction division works side by side with our production teams and when the drying process is complete we come in and do all the put back.  Clients love working with SERVPRO because we are a one stop shop.  Which means dealing with one company who coordinates everything takes all the pressure and emotion off the clients plate. The next time you experience a commercial or residential disaster call SERVPRO of Southwest Jefferson County.  We are a true full service restoration company.

City Sewer system failure

8/23/2018 (Permalink)

Like most metro cities throughout the United States, Louisville, is dealing with an aging sewer system which dates back to pre Civil War times. MSD has addressed that there is an issue and say repairs are needed throughout the city. 

A couple of weeks ago Louisville had moderate rain fall, but nothing that would be a cause for concern.  Unfortunately, a local company in the downtown area had a major water issue due to a sewer line collapse.  A major drain outside the basement of the building was rendered useless and the water had nowhere to go. The drain, located in a recessed courtyard, filled up with water several feet of water until it looked like a small swimming pool. The windows and door were no match for the pressure of this much water and ultimately it breached the building and flooded the conference room.

The property manager was notified by the security company that ran surveillance on the building and he called SERVPRO of Southwest Jefferson County.  We responded within a couple of hours and started the drying process while removing any wet materials. A few days later the drying was completed the equipment was gone the minor reconstruction was finished.  The conference room was back in use "Like it never even happened." Sometimes things happen that we can’t foresee, and that is why SERVPRO of Southwest Jefferson County is here to help in the event of any disaster.

Apartment Fire Damage

8/21/2018 (Permalink)

SERVPRO of Southwest Jefferson County was recently called out to a fire at an apartment community. The leasing office had experienced heavy fire and smoke damage throughout the entire building. These are some of the steps SERVPRO of Southwest Jefferson County is taking during the cleanup process.

One of the first steps is securing the building. We start by boarding up all of the windows and doors as needed. Next we implement emergency services: cut out any and all drywall affected, remove carpet and pad, extract water, and then start the drying out process. In some cases we are asked to remove and clean all contents.  Crews will work on packing out contents one room at a time. Once all contents have been inventoried and packed properly SERVPRO of Southwest Jefferson County will bring them back to our warehouse. Once back at the warehouse they will be cleaned, deodorized, and properly stored.

The next step is to start cleaning the structure that was affected by the fire and smoke. When the area has been cleaned thoroughly, we set ozone machines to eliminate any odors as some may linger even after the extensive cleaning and removing of all damaged areas. A SERVPRO Project Manager will oversee that all of the scope sheets of work have been filled out and turned in daily. When the above steps have been completed a supervisor from SERVPRO will do a walk through with the crew to make sure every aspect of the job has been completed.  The last step is to do a final walk thru with the business owner, and sometimes the adjuster, to make sure all the work is up to their standards and expectations.

Call SERVPRO of Southwest Jefferson County the next time a disaster affects you or your business.

Here to help!

8/20/2018 (Permalink)

SERVPRO of Southwest Jefferson County is ready to handle any disaster, but sometimes the word disaster is relative. We usually think of disasters as wide spread events but that’s not always the case. Recently, SERVPRO received a call from a customer who had a tree root invade their French drain, causing significant water damage in his basement. To this gentleman this was a disaster, however those of us at SERVPRO see damage like this constantly. Realizing how this event affected this customer’s life SERVPRO treated this situation with great care and empathy because to our client it was his personal disaster.

The crew of SERVPRO of Southwest Jefferson County showed up at 1:30 am ready to start the mitigation process. We started by extracting the water and cutting out the wet carpet and pad. Once the carpet was removed they set air movers and dehumidifiers so the drying process could begin. Three days later our customer’s life was back to normal and SERVPRO of Southwest Jefferson County helped another satisfied customer.

So when your personal disaster hits your family, call a company that cares like SERVPRO of Southwest Jefferson County.

Forecasters predict a near- or above-normal 2018 Atlantic hurricane season

8/13/2018 (Permalink)

Hurricane season is almost upon us and SERVPRO is ready to assist around the country when the storms arrive.  Our Storm Team has the equipment and manpower necessary to send crews before a storm makes landfall.  That way we are ready to help as soon as possible! 

For more information regarding the forecast for 2018 hurricane season visit the link below.

New satellite data and model upgrades to give forecasts a boost

NOAA’s Climate Prediction Center is forecasting a 75-percent chance that the 2018 Atlantic hurricane season will be near- or above-normal.

http://www.noaa.gov/media-release/forecasters-predict-near-or-above-normal-2018-atlantic-hurricane-season

SERVPRO of Southwest Jefferson County has experience restoring homes affected by storms and flooding. We can respond immediately with highly trained technicians who employ specialized equipment and techniques to restore your home or business back to pre-storm condition.

Have Storm or Flood Damage?
Call Us Today (502) 933-6005

Water Damage is Restored by SERVPRO

8/6/2018 (Permalink)

When business owners visualize water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stems from weather events and storms. 


However, commercial property owners/renters forget that storms and severe weather aren't the only causes of floods and water damage. Here are some of the typical causes of water damage to commercial buildings.
 
1. Malfunctioning sprinkler systems
Some older office and retail buildings still have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers can come in handy during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets.

2. Damaged appliances and equipment .  This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.
 
3. Broken pipes and plumbing.  Just like in a residence, if the plumbing system in your workplace fails water damage could be the result. 
 
4. Backed up sewer lines.  This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated Black Water which can cause health effects and ruin products and office furnishings. 
 
If your business has suffered water damage, SERVPRO of Southwest Jefferson County will get you back up and running again. Call us anytime 24/7 at (502) 933-6005 for fast help.

Strong Storms hit Jefferson County

7/31/2018 (Permalink)

It is now mid summer in Southwest Jefferson County and for the past few months all has been relatively quiet as far as strong storms and severe winds are concerned.

However, last Friday some very strong storms hit our community, SERVPRO was ready to jump into action where we were needed. The storm we experienced was spawned tornadoes, larger than golf ball size hail, lightening, strong winds and flash flooding.

We at SERVPRO want to make sure everyone is prepared as possible when these storms occur without much notice. Please make sure cell phones are always charged with SERVPRO's number (502) 933-6005), fresh working batteries in your flash lights, some cash on hand if you are able, a few gallons of fresh drinking water, and a working weather radio. These are just a few tips that could help keep your family, and loved ones, safe during storms.

Time is very important if flooding occurs to prevent more loss in your home, business, call us at SERVPRO of Southwest Jefferson County so we can put things back together, Like it never even happened. 

Mold Damage

7/31/2018 (Permalink)

The Ohio Valley has a change of seasons that brings many different forms of weather. In February of this year Louisville had a very wet couple of weeks which resulted in a historic flooding situation of the Ohio River.

Some homes and businesses attempted to do the dryout on their own. The hot summer months that followed are causing SERVPRO to receive a high amount of microbial growth in places that were not dried out properly after the floods in February.

Last week we received a call from a customer that had gotten my name from one of our State Farm Agents and wanted us to look at an issue on an interior wall in his condo that had received a small amount of flooding in February. He took care of the flood damage himself and was unsuccessful in drying out the structure completely.  Due to this moisture left behind there was a large amount of mold growth on both sides of the wall that had formed rather quickly. We stepped in and resolved the issue quickly, "Like it never even happened."

If you suffer a water loss it's best to consult a professional so you don't have to worry about mold growing in your home or business.

10 Fire & Fire Damage Facts

7/16/2018 (Permalink)

Here are 10 important things to know about fires.

1. In a fire, more people die from inhaling smoke than from the flames. Never think that if you avoid the flames you are safe. Always keep away from smoke.

2. Soot is a coating of fine, black dust created when wood, coal, or oil-based substances are burned.  These carbon particles float into the air and settle anywhere.  Inhaling soot can caused severe lung deficiencies or even death. 

3. If soot contaminates items in your home or business, a fire restoration service provider like SERVPRO of Southwest Jefferson County must assess the damage to see if restoration is possible.

Need Fire Restoration Advice Or Services? Call SERVPRO Of Southwest Jefferson County At (502) 933-6005

4.  The worst possible effect of soot is its tendency to cause cancer and cause serious defects in  newborns. Soot produces polycyclic aromatic hydrocarbons. These hydrocarbons are responsible for gene mutation for particular groups of genes. They can cause birth defects and increase the chances of getting cancer.


Water’s Good And Bad
5. Water’s great at putting out most fires but the water itself can cause great damage. You must make sure, after the fire is out, that your home or business is completely dried. If you don’t, mold, mildew, and other consequences will lead to further damage and loss. This is why SERVPRO provides industrial dehumidifiers and air movers to dry saturated carpets, padding, furniture, and any other wet items.

6. Mold colonies can begin to grow just 48 hours after water damage occurs.  The combination of fire, water, and mold damage to your commercial property or home could result in a complete loss if not handled properly. See our posts about mold,  mold myths, and how to clean up mold.

7. Use caution if you decide to do some of the cleanup after a fire. Never start your cleaning process until you’re properly attired. Wear heavy-duty gloves, safety goggles, and a face mask. Carefully cover your nose and make sure your safety glasses have no place for dust or soot to get into your eyes.

Why Firefighters Break Windows And Cut Holes In Roofs
8. Firefighters are true heroes. However, they often must break windows and cut holes in the roof of buildings on fire. As a fire burns, the fire moves up and down and across, growing very fast. Firefighters break windows and cut holes in roofs to provide ventilation that slows the fire’s growth. Ventilation also helps get rid of dark smoke that makes it hard for firefighters to see where they’re going. The holes and broken windows help firefighters fight the fire more quickly. The bottom line is that breaking windows and cutting holes in roofs help save lives and property. 

9. Firefighters will also cut holes in walls at times. That’s not about ventilation. It’s done so the fire department is sure that the fire is completely out. Fire departments don’t want to risk leaving a fire that’s not visible but is still active inside the walls or in other hidden places.

10. If you have a fire, get a copy of the fire report. In most areas, a fire report is a public document. Ask for it at the fire department or fire marshal’s office. The fire report will help you with information that your insurance company and other official offices may request.

Here To Help 
The team at SERVPRO of Southwest Jefferson County has specialized training and experience in fire restoration services and natural disaster cleanup.

Call SERVPRO of Southwest Jefferson County 502-933-6005 anytime, 24/7.

The Flood of 2018 and The Louisville Boat Club

5/30/2018 (Permalink)

For over 140 years The Louisville Boat Club has stood as one of the nations oldest organized clubs.  With all the amenities, this private club has been  home to tennis, swimming, squash, and boating enthusiasts for years.  Gazing out from the front steps of the clubhouse one can enjoy a beautiful Ohio river sunset, or pass the time watching river boat traffic flow east to west.  But life on the river can turn from serene and pleasant, to dangerous and destructive when heavy rains and flooding happen.  Such was the case when SERVPRO of Southwest Jefferson County was called into assist The Louisville Boat Club, during the floods that occurred in late February 2018.

Being less than 150 yards from the Ohio River, The Louisville Boat Club has always been susceptible to flooding, and over the years the river has threatened the club many times.  On February 23rd the Louisville Metro area received a massive amount of rainfall that caused the Ohio River to rise to historical levels. In no time The Louisville Boat Club found itself engulfed by the river. Staff members inspected the damage initially by boat, and they knew with over 12 feet of water inside the clubhouse they had a long road ahead of them.  SERVPRO of Southwest Jefferson County responded on March 2nd after the Ohio had receded, and the initial cleanup began.

SERVPRO of Southwest Jefferson County arrived with our 2 Storm Trailers filled with over 70 air movers and 30 dehumidifiers. With the scope of the job being so massive SERVPRO sent 2 Project Managers, 4 Crew Chiefs, and over 40 workers to begin the process of restoring the property back to pre-flood conditions.  Since we were dealing with Category 3 water (river water) it was a must to protect the health and safety of our crew.  Each crew member was outfitted with a PPE suit which protects the body from exposure to harmful substances and material.

Once everyone was in position and had the right protective suits on we began clearing the parking lots of mud and debris.  Fire hoses that were donated from the St, Matthews Fire Dept. were used to clean  the parking lots and Bobcats were utilized to move mud and heavy material.  While crews were busy cleaning the outside of the clubhouse with pressure washers other crews were inside making 4 ft flood cuts to affected drywall and ripping out carpet and other non-salvageable materials. Dehumidifiers and air movers were set up throughout the clubhouse to insure that proper drying techniques were employed.

Crews also worked pulling affected paneling and insulation in the indoor tennis facility, pressure washed the pool house, and had to do some light demo work to the squash courts in order to restore them back to regulation.  SERVPRO of Southwest Jefferson County spent over 2 weeks onsite to help restore The Louisville Boat Club back to the way it was before the floods.  With the springtime rains upon us call SERVPRO of Southwest Jefferson County with any flooding or water issues.

Commercial Client Benefits

5/30/2018 (Permalink)

Multi-family, Residential and Commercial Property Managers

At SERVPRO of Southwest Jefferson County we understand the value of a quick response and fast turn around time when it comes to an emergency situation for a commercial and residential property. A quick response time can mean a reduction in the size and scope of the damage, and the difference between having a chance at saving business critical documents and equipment for the clients that are most important to you.

Louisville, Kentucky and the surrounding areas have been hit with all sorts of weather this year such as deep freezing temperatures and record flooding. Our crews were out mitigating various types of water damage, remediating and restoring apartment complexes, commercial offices, retail establishments, and university properties.

Commercial Client Benefits

Choosing SERVPRO of Southwest Jefferson County for your commercial damage mitigation accrues you benefits not limited to:

    • Working with you to tailor the solution to you, priding ourselves in accurate and straightforward communication.
    • SERVPRO is the leader in commercial damage mitigation.
    • Every large commercial loss is supervised by a local commercial operations manager to help ensure seamless communication and timely mitigation.
  • The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster.

February showers bring flooding to Kentucky

4/24/2018 (Permalink)

They say April showers bring May flowers, except in The Ohio Valley. In this case, February showers brought record rainfall to our area, which resulted in massive flooding. The professionals at SERVPRO of Southwest Jefferson County were called in to help clean up what was left over from the flooding.

While in the middle of numerous current jobs, a priority service agreement customer called in with four inches of water in their basement. We put a crew right on the job to help get them back to normal. The priority service agreement was the reason why this customer did not have to wait in the LONG line of jobs that were piling up from the 300+ calls our office received after the flood.  This job carried an added problem seeing that this church had a food bank in the basement that provides vital needs to the community. Because of the priority service agreement we were able to put them back to pre-flood conditions in a short amount of time allowing them the opportunity to do the work the community so desperately needs.

Need Answers? Why Mold Removal May Not Be an Ideal DIY Project

1/16/2018 (Permalink)

There are over 1,000 types mold found in North America. Did you know mold will eat just about anything? This includes metals, concrete, fabric and wood.

Spending a significant amount of time indoors makes mold, and it’s destructive nature, a major concern for many of us. Search DIY mold removal on the internet and you will find tons of articles suggesting different ways to rid your home of mold yourself. One of the most common suggestions is spraying the mold with bleach or some other concoction aimed and killing it. Mold cleanup is not that simple.

The EPA ( United States Environmental Protection Agency) has come up with a rigid set of guidelines for mold removal. The Mold Remediation in Schools and Commercial Buildings document recommends that you should only attempt to remove mold yourself if the area impacted is less than roughly a 3ft. by 3 ft. patch. Even in this instance you should first wear protective gear and fix any leaky pipes or issues that caused the mold damage. IICRC ( Institute of Inspection Cleaning and Restoration Certification) does not recommend spraying but promotes removal of mold and proper air filtration.Major steps in a proper mold remediation process includes  analysis of the impacted area, thorough drying, fixing any causes of water and wetness as well as wearing  proper protective gear during the process.

Before you take the health and monetary risk of improper mold remediation review the EPA guidelines and contact your local Louisville, Kentucky mold remediation and abatement professionals to have an analysis of the area. This will give you a better idea if your mold problem is a do it yourself project or not.

Source: http://www.gotmold.ca/2013/03/20-interesting-facts-about-mold/

As a trusted leader in the restoration industry, SERVPRO of Southwest Jefferson County has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. Contact us for more information.

Have Questions? Call Us Today – (502) 933-6005

Why pipes freeze!

1/15/2018 (Permalink)

Water Damage Why pipes freeze! Damage to a home after a frozen pipe burst

If your pipes are exposed to temperatures below 32 degrees Fahrenheit for an extended period of time, the water can freeze and cause extensive damage to your home. This can be avoided!

Frozen pipes can occur for two basic reasons:

  1. Installation of pipes in an unheated space without adequate protection
  2. Insufficient heat in the area of the freeze

What types of pipes are susceptible this situation? Domestic water piping, HVAC heating and cooling piping and sprinkler piping are all vulnerable if left in cold and unprotected conditions as stated above. Plastic and metal pipes can burst when they freeze, and depending on the size of the pipe, even a small crack in a burst pipe can spew hundreds or even thousands of gallons of water in a day.

Why does a pipe burst, anyway? Well, when water freezes, it expands. The ice expansion will exert pressure against the pipe wall but also pressurizes the water trapped between the ice and a closed valve or fixture. As the water continues to freeze and expand inside the pipe, it causes the trapped water to continue to increase in pressure, thus, just as a can of soda will burst in your freezer, so does your water pipe.

Some common locations where pipes will freeze are outdoor hose bibs, swimming pool supply lines, fire sprinkler lines and water supply pipes in unheated interior areas. These areas include basements, crawlspaces, attics, garages, bathroom sink cabinets and kitchen cabinets. Pipes along exterior walls that have little or no insulation, voids in the insulation or improperly installed building wrap are subject to freezing. You might want to check in on that sooner rather than later. Review the International Plumbing Code by clicking here.

With any questions or if your home has been water-damaged, call SERVPRO of Southwest Jefferson County on our 24/7 Emergency Service line, (502) 933-6005.

Tips for removing mold

1/15/2018 (Permalink)

Mold can easily grow on clothes and fabric if you have too much moisture in your home. Clothes made of cotton or other organic materials make great food sources for mold and mildew to live on.

It's best to consult a professional when dealing with mold.  However, if you feel comfortable trying these steps to remove mold from clothing see below.

Tips to keep in mind when removing mold from clothes:

  1. It's best to wash your clothes in hot water. Hot water kills mold more effectively than cold water and better removes mold spores and allergens too. Of course make sure you don't use water so hot that it can damage your clothing.
  2. When you're washing your clothes with a mold killing solution, it's best to wash them through at least two full cycles. Then after your clothes have been washed hang them on the line in the sun. The heat from the sun and the sun's ultraviolet light help to kill mold.

There are quite a few solutions you can wash moldy clothes in to get rid of the mold. Some good ones include:

  • Bleach
  • Borax
  • Vinegar
  • Baking soda
  • Mold killing detergent

For the full article and a step-by-step explanation of the cleaning process, click here.

Does your home or business have mold damage?

If You See Signs of Mold, 
Call Us Today – (502) 933-6005

Call SERVPRO of Southwest Jefferson County.

Residential Fire Damage in Louisville

1/15/2018 (Permalink)

When you need a quick fix for Louisville residential fire damage you'll need to hire a locally owned and operated company. If your property has suffered severe damage due to fire and smoke, it’s important to use a team of experienced damage control professionals.

Our certified technicians can quickly diagnose the damage, assess the general situation, and get right to work on containing and correcting the problem. The sooner you contact them, the less chance you have of further damage. With any fire damage, time is of the essence.

Louisville Residential Fire Damage Cleanup Needs

The trouble your property faces isn't over when the actual fire is finally put out. In fact, it may just be beginning. After the fire is extinguished, there is still the damage from smoke, as well as damage to the structure itself, to deal with. There is also plenty of work to be done to get the property properly cleaned up, such as removing debris, neutralizing odors, and ventilating the area.

A Fast Response Means Less Problems

The primary goal of SERVPRO of Southwest Jefferson County fire damage cleanup service is not only to limit the damage to your property but also to respond quickly enough to salvage as much as possible. A fast response is necessary to limit the damage and the overall cost of the job. After smoke and debris are cleared out, the restoration can begin, getting the property owner back to normal life in their family home.

Restoration Rather Than Replacement Is the Key

When it comes to fixing any fire damage in Louisville, KY, the key to a successful solution is restoration rather than replacement. While it would be easy for a cleanup team to simply recommend that the entire structure be torn down and replaced, the reality is that such a drastic measure may be completely unwarranted. It's usually far easier, more convenient, and more cost-effective to do a complete restoration job on your property rather than tearing it down.

What to Look for in a Fire Damage Service

Most people choose to go with a locally owned and operated business as they can respond to your emergency within a very short period and get immediately to work. A reputable restoration service will give you an overview of what to expect before you begin. They should clear away the debris, do a thorough cleansing of any fire damage to your structure, clean up your upholstery, and purify the air so that you won't fall victim to any noxious and poisonous odors.

Have Fire or Smoke Damage?
Call Us Today – (502) 933-6005

Restoring Commercial Properties

1/15/2018 (Permalink)

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Southwest Jefferson County

SERVPRO of Southwest Jefferson County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our crew of Project Managers and Office Administrators!

Our Certifications

  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • IICRC Certified Firm
  • WRT - Water Damage Restoration Technician
  • LCT - Leather Cleaning Technician
  • RRT - Carpet Repair & Reinstallation Technician
  • RCT - Rug Cleaning Technician
  • HST - Health and safety Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • SMT - Stone, Masonry and Ceramic Tile Cleaning Technician
  • FCT - Floor Care (Hard Surfaces) Technician
  • SRT - Fire & Smoke Damage Restoration Technician
  • ECTP - Employee Certification Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • OCT - Odor Control Technician
  • UFT - Upholstery & Fabric Cleaning Technician
  • FCT - Floor Care (Hard Surfaces) Technician
  • SCT - Subrogation Claims Training
  • SSI - Substrate Subfloor Introduction

University Frozen Pipe Damage

1/12/2018 (Permalink)

With winter coming in with a vengeance many commercial buildings have been impacted.  The temperatures in Louisville have been hovering in the single digits, which has lead to many buildings experiencing water leaks due to frozen of pipes.

A large university in our area had a number of dorms and class rooms affected by water damage. This happens for a number of reasons, but the majority that we see are either unoccupied buildings or seldom used buildings like churches and dorms.  These vacant buildings become targets for frozen pipes because usually the heat is turned off or extremely low.  Although some of these disasters are unavoidable, many can be prevented by turning the heat up, or leaving the water in the pipes running by slightly opening faucets.

When the unavoidable happens, call the people at SERVPRO of Southwest Jefferson County and we can help make a very stressful and chaotic situation become more tolerable.

Our team of professionals can be there to help make it "Like it never even happened." with as little inconvenience as possible. We have the equipment and qualified technicians on hand to handle any size commercial loss and put you back in business as soon as possible.  

Hotel Fire times TWO

1/12/2018 (Permalink)

Human nature gives us a false sense of protection and let's us think we are prepared for anything until the unexpected happens. No one can predict when a catastrophe will happen, but we can be prepared when it does.

A local hotel in the area was hit with not one, but two electrical fires. These fires happened within days of each other. The first fire was completely mitigated and the rooms were turned back over to the hotel.  Two days after the first fire was completely cleaned up there was a second fire on the floor below in a similar electrical fire.

With multiple floors without electric and heat, the temperatures plummeted down to single digits for several days.  So you guessed it, pipes began to freeze and subsequently began to burst sending water down affecting 5 additional floors. Did they know this was going to happen? No! However, because they had an Emergency Ready Profile in place many more floors otherwise affected were spared. With this plan provided by SERVPRO of Southwest Jefferson County, and the employees of this hotel, knew where the water and electric shutoffs were, preventing further damage.

Please take the time with your local SERVPRO Business Development Representative in your area and ask for an Emergency Ready Profile.

When disaster strikes, we are at our best!

11/28/2017 (Permalink)

Imagine coming into work early in the morning...as you approach the entrance to the front door, water and mud are seeping out.  It's a scenario that plays out throughout cities in  America daily, and in most cases businesses are left with a massive cleanup, and questions as to when business will resume as normal.

Recently this scenario was a reality for a Christian childcare center and SERVPRO of Southwest Jefferson County was there to help.  The facility manager had arrived at his normal time to open the childcare center for the day.  When he approached the entrance he could see water and mud pouring out from under the front door.  That's when he realized that almost the entire building had been affected.

A water line underneath the building running to one of the bathrooms had burst, pushing up mud and water from under the building.  A total of seven rooms were flooded.  SERVPRO of Southwest Jefferson County was task with extracting water from all the rooms, removing affected contents, pulling cove base, and removing all carpet and pad.

Once all of the wet content had been removed, the drying process began.  Over 40 air movers and 8 dehumidifiers were set up to ensure all moisture was eliminated.  Then we disinfected every room and cleaned all the contents to insure it was safe to open back up to the public.

Does your business or property have a plan of action in place for when the unexpected happens?  If not contact SERVPRO of Southwest Jefferson County and ask about our complimentary service known as an E.R.P (Emergency Ready Plan).

Where to Test for Black Mold

11/27/2017 (Permalink)

Recently SERVPRO of Southwest Jefferson County was approached by a young lady who was renting an apartment for the first time. The excitement of moving into her own place quickly turned to concern when she realized a musty odor coming from her downstairs bathroom.  To compound the problem she began to have symptoms: coughing, sneezing, and watery eyes.  SERVPRO recommended having an Indoor Environmental Professional come out and do an indoor air quality test.  Here are some tips we recommend for people in the market to buy or lease a home or apartment.

Where to Test for Black Mold

Testing for mold is essential, and you should have a dwelling inspected for black mold before you buy it or sign a lease. If you suspect there may be black mold in your home, or you have never had your home tested, contact SERVPRO of Southwest Jefferson County for professional mold remediation services in Southwest Jefferson County. While many aspects of home-ownership can be handled in a D.I.Y. fashion, black mold is not something to be messed around with.

Carpet

Black mold loves to live on the carpet. Dust collects in carpet fibers and those same fibers trap the humidity and dampness that enables mold to grow. Carpets in below-ground levels are especially susceptible to mold as there is more humidity there.

Carpet mold is often not visible from the surface, except in severe cases, which makes testing for it necessary even if you don't see any evidence.

Air Conditioning and Heating Vents

Air conditioning and heating vents actually create ideal conditions for black mold to grow. Dual-purpose vents that both heat and cool your house raise that risk as they are in constant use.

When you have mold in your air vents, those spores are being circulated throughout your home. The sooner you can perform mold remediation procedures, the better. SERVPRO of Southwest Jefferson County has a 24-hour mold emergency service hotline to quickly begin the process of cleaning your air vents.

Drywall

Mold is unfortunately common in drywall, as it traps humidity. This is especially common as the seasons change from winter into spring. Because of the nature of it, mold in drywall is rarely visible except in severe cases. For this reason, it's imperative to have a potential home be tested for mold in the walls before you sign a lease or put down a deposit.

Bernoulli’s Ice Cream Cleaning

11/21/2017 (Permalink)

SERVPRO of Southwest Jefferson County is more than just a Fire and Water Restoration company. There are times when properties are in need of other services beyond fire and water restoration.

Recently, Bernoulli’s Ice Cream asked us to come in and do a deep cleaning of their facilities.They requested to have the facility cleaned from the floor to rafters to pass the health department inspection.  Bernoulli’s Ice Cream is a small batch production company that supplies ice cream to retail stores around the country.

Bernoulli’s business has done so well they have leased additional space next door to their existing location. When it came time to expand they called SERVPRO of Southwest Jefferson County to clean the expanded space.

The next time your kitchen or restaurant needs hood vent, grease traps, carpet or any other deep cleaning, keep SERVPRO in mind.

If You See Signs of Mold, Call Us Today

11/16/2017 (Permalink)

Mold growth is a very common problem in our area. Mold spores are virtually everywhere and can enter your home or business in a variety of ways, including an open door or window, or even a pet that has been outside. Mold can cause health effects and should be addressed if you have any feeling there could be a problem.

According to the CDC, mold will grow indoors when there is a lot of moisture present. For example, leaky roofs windows or pipes that have not been repaired, or an area that has flooded and has not properly cleaned and dried. Mold grows well on a variety of materials and surface, including carpet, insulation, wallpaper, upholstery and wood. Leaving mold untreated may cause damage to your home, and may lead to health problems.

If you see mold in your home or business, or suspect that an odor may be attributed to undetected mold, SERVPRO of Southwest Jefferson County can help. Our technicians are trained to effectively remove mold and sanitize your home or business for a safer, healthier environment.

If You See Signs of Mold, 
Call Us Today – (502) 933-6005

Water Damage in the Winter Months

11/13/2017 (Permalink)

At SERVPRO of Southwest Jefferson County water loss is a big part of what we do, and we strive to make it “Like it never even happened.” A water loss can happen to a home or business at anytime or anywhere. In a home or business there are many different sources such as a hose from the washing machine, a pipe under the sink or under the house  or maybe the sump pump fails during a storm. According to the Insurance Institute for Business and Home Safety, plumbing supply system failures are the leading source of residential water loss. On average the cost after deductible was paid was estimated at $5,092.00 per incident .  

Winter months can be especially busy for SERVPRO of Southwest Jefferson County because of the extreme dip in temperature.  One tip for the winter months to prevent frozen pipe damage is to make sure all cracks, holes, and other openings on the exterior walls are sealed tightly with caulk or insulation to prevent cold air from penetrating the wall cavity. Remember SERVPRO of Southwest Jefferson County is just a phone call away if needed. Have a safe and happy holiday season.

Large Commercial Fire Job

11/13/2017 (Permalink)

Recently SERVPRO of Southwest Jefferson County was called to a local church with a small fire in the sanctuary. The fire damage was minimal, but the smoke damage was extensive. With the sheer size of the loss our entire staff was called in to help on the job. Our mobile command center, which is usually reserved for major catastrophes, was called in along with dozens of support staff. With the amount of smoke damage we were instructed by the insurance company to discard of everything non-salvageable because of the smoke damage. The remaining salvageable items were all scrubbed down to eliminate the possibility of severe respiratory ailments. SERVPRO of Southwest Jefferson County has the capability to handle any size loss from a small kitchen fire to a large church job.

At SERVPRO of Southwest Jefferson County we provide complimentary Emergency Ready Plans for businesses that will put a written plan in place to help minimize the damage. Call SERVPRO of Southwest Jefferson County at (502) 933-6005 for your businesses complimentary ERP.

Emergency Ready Plan

11/13/2017 (Permalink)

Owning a commercial property is a big responsibility and can come with many issues.  One of the most important things to keep in mind is protecting your investment.  SERVPRO of Southwest Jefferson County offers a free Emergency Ready Plan to help our commercial owners do just that.

The Emergency Ready Plan consists of the following:

  • A walk through of the property with your maintenance person and a SERVPRO Representative.  
  • SERVPRO will document the sensitive areas, label water and gas shuts offs with either an Orange or White tag so they easily seen.
  • SERVPRO will include documentation, step-by-step written directions, and pictures of each shut off valve. 
  • SERVPRO will include the contact names and telephone numbers for all of the utility companies and property personnel that would need to be notified in the event of an emergency on the property.  
  • SERVPRO will take this information and place it into a nice binder for you to keep.

SERVPRO offers this service free of charge with no obligation simply because we care about the businesses in our city.  SERVPRO wants every business in the city to have an Emergency Ready Plan so they are prepared in case of an event.  The Emergency Ready plan can help you reduce the damage done to your property.

If this sounds like a great benefit for your company – call SERVPRO of Southwest Jefferson County to schedule yours today.

Call Us Today – (502) 933-6005

Have a plan for water damage

11/13/2017 (Permalink)

One of the most damaging and devastating things you can ever experience as a homeowner is a flood.

There are many causes of household flooding that can include:

  • Heavy rains
  • Sewer back-up
  • Malfunctioning sump-pump
  • Pipe burst

No matter what the cause, you should know what you should do if your house floods. Taking care of the problem earlier will help you to reduce the amount of damage and can make the clean-up and repair easier.

The first several days after a disaster are critical to preventing unnecessary secondary damages like mold. SERVPRO suggests the following steps to help minimize additional damage to your home, business and possessions.

  • If the water has entered the structure through the flooding of a creek, stream or river, or if it has filtered through insulation during its intrusion, it is considered black water and could be hazardous to your health. Avoid contact with contaminated items as much as possible.
  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas.
  • Do not attempt to operate any electrical equipment while standing in wet or damp locations.
  • Throw away all foods - even canned goods - that have encountered flood waters.
  • Remove and prop wet upholstery and pillow cushions for drying. Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Place fans at 45-degree angles to walls and move large furniture away from walls to create the best air circulation.
  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

SERVPRO also recommends having a three-day supply of water for each member of your family - including pets - along with non-perishable food, a battery-powered radio, extra batteries and a flashlight. Citizens should also keep in mind things like necessary medications and insurance documents.

Catastrophic Storm and Major Event Response

11/13/2017 (Permalink)

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO Franchise Professionals are prepared for the unpredictable.

SERVPRO of Southwest Jefferson County is always on standby in the event of disaster anywhere in the United States.  We are always ready, willing, and able to assist those in need when catastrophes happen. Thats one benefit homeowners and businesses receive when they utilize SERVPRO of Southwest Jefferson County when a catastrophe happens here locally.  We have the resources to call in our storm team to handle the volume of calls that massive storms produce.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2017 Harvey & Irma
  • 2017 Findlay Ohio Floods
  • 2016 Houston Floods
  • 2016 Matthew
  • 2016 Denham Springs Louisiana
  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

Furniture Store Fire Damage

10/4/2017 (Permalink)

Fire Damage Furniture Store Fire Damage This image was taken after all of the contents and flooring were removed.

One of the most devastating things a business can experience is a fire. In fact, over 70% of businesses involved in a major fire never reopen. When a fire affects a shopping center or strip mall the impact can be widespread. Obviously, the business where the fire originated will have an uphill battle to climb when it comes to structural recovery.  When the fire department leaves business owners are left with a smokey, soot filled space, with hundreds of thousands of gallons of water covering all the contents that are left behind. Not only is the space where the source of the fire impacted, but the stores around them can have secondary damage as well.  

Recently SERVPRO of Southwest Jefferson County was called to a furniture store that had experienced smoke and soot damage.  It was affected by another business in the same shopping center that had caught fire.  Our crews had the daunting task of removing all the furniture from the 26,000 sq. ft. showroom.  The furniture removal alone took days.  After the showroom was emptied our crews had a checklist of work to do in order to get the store back in operation.  

Here are some of the things we take into consideration during a smoke/fire mitigation and restoration job:

  • Always clean up soot and smoke damage after a fire as soon as possible. In the combustion process, soot and vapors get carried by the air to different surfaces in a property. It is at this time that they get deposited. This will happen until the process of combustion ends, which is when soot gets piled onto surfaces in layers. When the fire damage technicians come to your property, the residue from the soot becomes difficult to remove.
  • Removing odors: Technicians will remove any trash that causes the odor and can recontaminate areas that have been cleaned.
  • Cleaning: Surfaces and items will get cleaned at this time.
  • Deodorization: A deodorizing gas will combine with chemicals that cause the smoke smell.
  • Sealing surfaces: Surfaces will get sealed so that the odor gets trapped and the chances of recontamination remain small. 


When you have home or commercial fire damage it's important to know how the damage from a fire can affect your home,  business, and your possessions.  Learning about the cleanup process will help you understand why calling the experts at SERVPRO of Southwest Jefferson County is the logical choice.  For more information regarding fire damage please call (502) 933-6005 or visit this link

SERVPRO Storm vs Hurricane Irma

10/3/2017 (Permalink)

Business Development Representative, Tammy Cochran, went to Miami in the aftermath of Hurricane Irma to assist in the cleanup efforts. This was her first Storm Team experience with SERVPRO of Southwest Jefferson County. Below you will have a chance to learn first hand what our franchise does to assist with the cleanup process following a hurricane.

"When the owner ask me to go to Miami Beach following Hurricane Irma I was not prepared for the devastation and challenging work that I would encounter. We arrived at the home of a customer that had called us in the middle of the hurricane, this man was so overwhelmed with exhaustion and emotion that he burst into tears the minute we walked through the door. He and his wife had worked hard during the hurricane to keep the water damage to a minimum, but in the end, they were able to save their important possessions but the carpet and rugs were lost due to water damage. Our team of certified technicians from SERVPRO were able to have his condo clear of debris, treated for mold and mildew, dry and ready for contractors to come in to replace the carpet within 72 hours.  

I was so proud to be a part of our team. Just to see these guys step into action and help this family start to put their life back in order was an amazing experience. SERVPRO was able to help 51 families during our two weeks in Miami Beach.

I used to think that I wanted to live by the beach but Hurricane Irma has shown me the damage the beautiful ocean can cause to property. I now know the beach is a wonderful place to visit, but not a place for me to live.

One thing you can be sure of, the next time a Storm Team is called up – this girl will be ready to push her sleeves and get to work helping our customer recover."

--Tammy Cochran, Business Development 

Dangers of Hidden Mold

10/2/2017 (Permalink)

Mold Remediation Dangers of Hidden Mold Mold found under the subfloor in an apartment after Hurricane Irma.

The recent hurricanes in Florida has brought mold to our attention.  Mold can begin to form in your house if there is a leaky pipe, window condensation or recent flooding. These conditions along with a humidity level between 30% - 50% makes for the prefect atmosphere for mold to grow.

Some people have mold and they aren’t even aware.  Such as this picture of a job we did after hurricane Irma in an apartment building.  This person had a previous water damage that they didn’t know about and when Hurricane Irma hit and the water came into their home SERVPRO of Southwest Jefferson County was there to help them repair the damage.  As we were pulling up the hardwood floor, we found Black Mold under the subfloor.    

The odor was so bad that other apartment owners were coming into the hallway to ask us what the smell was.  SERVPRO was able to remove the effected floor, dry and treat the floor to prevent mold from continuing to grow, as well as remove the terrible odor.  This is something that we all need to keep in mind because you never know what is growing in your home.

During the month of October, SERVPRO is speaking to our customers about preparing for the winter season.  We are bringing Duct Cleaning to their attention because mold can, and does, grow in your air ducts.  As winter approaches and you turn on your furnace, this makes a breeding ground for mold which can cause numerous health issues.

If you want to ensure a healthy home this winter season, reach out to SERVPRO of Southwest Jefferson County at (502) 933-6005 about scheduling a Duct Cleaning for your home.

Airport Hanger Foam Suppression Cleanup and Restoration

9/25/2017 (Permalink)

Commercial Airport Hanger Foam Suppression Cleanup and Restoration Airport Suppression Malfunction

Today's commercial and military aircraft are extremely expensive pieces of equipment. The hangars where these aircraft are stored and maintained are unique in there own right. On a given day these hangars are storing aircraft with a significant amount of flammable liquids on board.  Aircrafts need regular maintenance and the activities performed during inspections provide several opportunities for a fire to start.  Every airport hangar is outfitted with a complex fire suppression system that can fill a hangar with 15-20 feet of foam in a matter of minutes in the event of a fire.  The foam will suppress any fire and keep it from spreading and causing additional damage to the aircraft and hanger.

When these foam suppression systems work properly they can save an airline or the military millions of dollars in damage.  However there are occasions when these complex systems malfunction. When a malfunction happens, airlines find themselves buried (literally) in a huge mess of foam. 

Recently, SERVPRO of Southwest Jefferson County received a call from an airline at Standiford Field who found themselves in this exact situation.  Earlier that morning as crews where performing routine maintenance checks on planes the alarms sounded.  The crew was baffled when they heard the alarm sound, but they were even more shocked when the foam suppression systems starting dumping foam from all directions.  Within minutes the whole hangar was filled with 15-20 feet of foam, halting all work, and causing a massive mess and headache for management.

SERVPRO crews worked day and night cleaning up the hangar, and the other offices affected by the foam. The majority of the foam dissipated and left the hangar with about 6 inches of oily water.  In these situations where you have water that has been contaminated with chemicals the protocol is to work with an environmental company to make sure that the water is pumped out and disposed of properly to protect the environment.

Whether it's a residential or commercial job SERVPRO is always faster to any disaster.  Our quick response and expertise is what separates us from the rest, and helps families and business get back normalcy.

Call SERVPRO of Southwest Jefferson County – (502) 933-6005 when the unexpected happens to you or your business.

Be Prepared for Disaster

9/14/2017 (Permalink)

Storm Damage Be Prepared for Disaster (Photo: AP Images)

As our country has been faced with the recent flooding in Texas with Hurricane Harvey and now in Florida with Hurricane Irma SERVPRO of Southwest Jefferson County feels that we should prepare for the effects we are sure to feel locally in our state. Here is a list of things you should be prepared for ahead of time.

  1. First of all, you should recognize the flood risk in your area by identifying the flood prone areas around you.
  2. You should know your communities warning signals, evacuation routes and emergency shelter locations.
  3. During storms that cause flooding stay tuned to the local weather stations.
  4. You should have emergency supplies ready ahead of time.
  5. Before evacuation, you should be sure to turn off the electric, gas, and water.
  6. If you decide to stay in your homes be sure to unplug appliances and electronics so that if the water reaches the outlets you can avoid electrical shock and fire.
  7. One of the most important things you need to remember, is NEVER to walk or drive through high water. People forget how easy it is for moving water to sweep people and cars away.

Safety is the first priority. After the storm, remember that SERVPRO is here to help you get your life back in order.

Storm Team Can Help

9/14/2017 (Permalink)

As we all know, almost everyone has been touched by a weather event in the U.S. over the past few years. Sometimes we know a storm is coming and we prepare the best we can and it still isn’t enough. Neighborhoods, cities, towns and even states are displaced by storms. All resources are stretched to the breaking point including shelter, food, and water. These are just the basic of necessities that are hard to take care immediately following a devastated storm. We at SERVPRO have teams all over the country who are called Storm Teams. These Storm Teams have the equipment, manpower and knowledge to hit the ground running to help clean up and restore after a disaster. Our corporate office does a great job of dispatching our Storm Teams to right place so that we can help communities get back on their feet. SERVPRO works with the people, insurance companies and authorities to get the area back to normal as quickly as possible. When you see the next storm headed to a city rest assured SERVPRO is ready to respond where we are needed.

Hurricane Storm Cleanup and Restoration

9/14/2017 (Permalink)

The recent disasters of hurricane Harvey and Irma have left Texas and Florida with flooding of epic proportions. The outpouring of help given by average citizens is an inspiration to us all. However, what happens after the floods recede and people go back to their flood ravaged homes? This is where the professionals at SERVPRO of Southwest Jefferson County come in to help cleanup and restore the damaged property and belongings. Our local franchise has sent Storm Team Crews to both Texas and Florida to help with the cleanup efforts. These crews focus on residential and commercial properties to help owners get back to their normal lives as quickly as possible. With the large network of SERVPRO franchises across the United States you can be sure that when a flood strikes we will have a team there to take on the most difficult of challenges. When flood waters take over your life trust the professionals at SERVPRO of Southwest Jefferson County to put your property back "Like it never even happened."

Fire Safety in the Fall Season

8/31/2017 (Permalink)

As we enter this fall season families will be spending more time indoors. It is also the time to think about Fire Safety.  The most common causes of house fires are:

  • Failure to maintain appliances
  • Careless smoking
  • Children playing with fire
  • Unattended or careless cooking
  • Candles
  • Holiday decorations
  • Electrical circuit overload
  • Outdoor burning that spreads to the home

Any of the above can cause significant property loss, injuries, or death.  Our lives are busy with work, school, family activities and the holidays are just around the corner.  There are a few things we can do to help prevent fires from starting such as:

  • Cleaning the stove after each use to prevent grease build up.
  • Making sure we have working smoke detectors in the home. 
  • Being sure that all electronics are not left charging overnight or while we area way from the home. 
  • Checking all holiday decorations to ensure the cords are in decent shape.

Other things that can do throughout the year are:

  • Make sure to clean dryer vents.  Lint buildup can cause a fire. 
  • Replace furnace filters and remove dust from the unit
  • Replace the batteries in all smoke detectors. 

Fire Fighters suggest that you do all of these things at Daylight Savings time because it's easy to remember.  One of the most important things that a family should do is have an "Escape Plan" in place and practice it monthly so that everyone knows what to do and where to meet in case of a fire.

SERVPRO of Southwest Jefferson County wants to be sure that you keep your family safe during this fire season and every season of the year.  If you should have a fire in your home know that SERVPRO is there for you.  Our motto is, "Like it Never Even Happened", so let us help you put your life back in order wen the unexpected happens.

Mold is part of our everyday life...it is everywhere

8/31/2017 (Permalink)

Mold is part of our everyday life...it is everywhere, even in the air we breathe.  When mold gets into your home or workplace, then it can become an issue. That's when you need to call the mold specialists at SERVPRO of Southwest Jefferson County.

Early detection of mold can be the difference between a small problem or a much bigger one that will require help from the professionals at SERVPRO.  When left unchecked it can make air quality really bad in the home or workplace.

Recently SERVPRO of Southwest Jefferson County had a client named Brenda who called us  concerned about an odor coming from her cellar.  She had just purchased the home and noticed a musty odor coming from the over 100 year old cellar.  Upon inspection she had growth in an area on what appeared to be rodent bait that was placed there by the previous owner. We explained that some rubber gloves, a mask, and a plastic bag was all that was needed to remove the issue.  She was extremely relieved and was very proactive and jumped on the cleanup immediately.

Brenda was very appreciative that SERVPRO drove out to her house to give her our professional opinion.  This allowed her the chance to do the cleanup on her own instead of being charged for something that was unnecessary

About a week later we received a thank you card from Brenda, along with some homemade cookies.  Looks like we made another friend, and more importantly a client for life.

Solar Eclipse

8/22/2017 (Permalink)

The SERVPRO of Southwest Jefferson County crew watching the Solar Eclipse on August 21, 2017.

Details about the Eclipse from Nasa.com below

On Monday, August 21, 2017, all of North America will be treated to an eclipse of the sun. Anyone within the path of totality can see one of nature’s most awe inspiring sights - a total solar eclipse. This path, where the moon will completely cover the sun and the sun's tenuous atmosphere - the corona - can be seen, will stretch from Salem, Oregon to Charleston, South Carolina. Observers outside this path will still see a partial solar eclipse where the moon covers part of the sun's disk. NASA created this website to provide a guide to this amazing event. Here you will find activities, events, broadcasts, and resources from NASA and our partners across the nation.

Severe Weather Threatens – How to Stay Safe - update

8/8/2017 (Permalink)

Severe thunderstorms and flash flooding are possible from the Plains states to the Mid-Atlantic region and the American Red Cross has steps people should follow to stay safe during this severe weather.

 

HOW TO STAY SAFE

 

DOWNLOAD EMERGENCY APP People should download the free Red Cross Emergency App to receive emergency alerts and information about what to do in case of thunderstorms, flooding and other disasters, as well as locations of shelters. The App also includes emergency first aid information and a Family Safe feature which allows people to instantly see if loved ones are okay. The free Emergency App is available in app stores by searching for the American Red Cross or going to redcross.org/apps.

 

THUNDERSTORMS

  • If you can hear thunder, you are close enough to the storm to be struck by lightning. Go to safe shelter immediately.
  • As the storm approaches, take shelter in a building.
  • If you are driving, pull off the roadway and park. Stay in the car with the windows closed and turn on the emergency flashers. Avoid touching metal or other surfaces at conduct electricity in and outside of the vehicle.
  • If you are inside a home, unplug appliances and avoid using the telephone or any electrical appliances. Avoid taking a bath or shower, or running water for any other purpose.
  • If you are caught outside and cannot reach a safe building, avoid high ground, water, or tall, isolated trees and metal objects such as fences or bleachers. Picnic shelters, dugouts and sheds are not safe.

 

FLOODING

  • Be prepared to evacuate at a moment’s notice. When a flood or flash flood warning is issued for your area, head for higher ground and stay there.
  • Stay away from floodwaters.
  • Turn around, don’t drown. If you come upon a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water.
  • Be especially cautious at night when it is harder to recognize flood danger.

About the American Red Cross:

The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation's blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-for-profit organization that depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit redcross.org or cruzrojaamericana.org, or visit us on Twitter at @RedCross.

Don’t Let Water & Storm Damage Sink Your Finances: The IICRC Nonprofit Sets the Standards for Cleaning, Inspection, and Restoration Services

8/8/2017 (Permalink)

In a Nutshell: Water damage can strike unexpectedly, causing costly damage to homes and businesses. Many people don’t face water damage in time, nor do they use proper equipment to get rid of the water or the subsequent mold that develops. The best course of action to ensure your family avoids health problems following water damage to your home is turning to an IICRC-certified professional. The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) sets global standards and provides 27 certifications for people in the cleaning and restoration business. With a presence in more than 25 countries, the IICRC also provides consumers with educational resources on restoration — so they can repair water-related damage themselves — without breaking the bank, but also doing it the safest way possible. inShare35

Water damage from flooding and storms can wreak havoc on a family’s home and finances. The average cost of water removal alone is $2,700. Cleanup and restoration add thousands more to the bill, and a foot of flood damage repair can cost nearly $20,000. While the average water damage insurance claim is $7,500, uninsured people are looking at more staggering out-of-pocket costs.

So, people try to cut corners. One of the first mistakes they make is not facing the scope of the problem. When they procrastinate, the water damage can actually worsen, penetrating building materials, and ultimately also driving up the cost of restoration. When people do seek help, they don’t look for certified experts.

Instead, people should reach out to and rely on certified experts right away. The IICRC is an organization dedicated to setting industry standards — and training experts — in inspection, cleaning, and restoration of damaged properties. Its Clean Trust logo has become a symbol of confidence between certified technicians and customers.

_________________________

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

Call Us Today – (502) 933-6005

Throwback to 2009

8/8/2017 (Permalink)

We at SERVPRO of Southwest Jefferson County remember the August of 2009 flood very well.  We received hundreds and hundreds of calls in a matter of hours.  The entire city seemed to be under water.  Our team of professionals were able to assist in the cleanup and restoration of the Downtown Louisville Public Library, and many of the buildings on the campus of the University of Louisville.

National Weather Service - August 4, 2009

Record-breaking heavy rains fell in Jefferson County, Kentucky, as well as Floyd and Clark Counties in Indiana as strong thunderstorms regenerated over the area.  Rainfall amounts up to 6 inches fell between 7am and 10am EDT, especially in central Louisville.  Five inches of rain fell in 90 minutes from 7:45am to 9:15am, and rainfall rates up to an astounding 8.80 inches per hour were reported.

http://www.weather.gov/lmk/august_4_2009_flash_flood

There were no fatalities or injuries.  A woman and two children were trapped and then rescued in New Albany.  Ten kittens and a dog at the metro animal services shelter in Louisville drowned when the building flooded.

In Louisville, nearly 200 people were rescued by emergency workers from the tops of cars and houses.  About 50 people were rescued by boat from a University of Louisville administrative office building.  Two children were pulled from a swollen creek when neighbors saw them get swept away as they walked too close to the stream.  Water was reported up to several feet deep in parts of Louisville.  Cars were submerged in a downtown parking lot.  Major flooding affected Churchill Downs and surrounding neighborhoods.  Interstates 65 and 264 were closed.  Floodwaters poured into homes and engulfed Louisville's main public library downtown, several area hospitals, horse barns at Churchill Downs, and the University of Louisville campus.  Thousands of books were destroyed at the Louisville downtown library, with a million dollars in damage.

Other water rescues were also reported in New Albany as well as in Sellersburg.  Massive flooding occurred in New Albany, where cars were set alfoat.  Up to three feet of water was on the streets of Jeffersonville, stalling vehicles.  Water entered homes and businesses in Lanesville.

Officially at Standiford International Airport (SDF), 4.53 inches of rain fell, which broke the old record for highest rainfall in a single day in August (set back in 1879).  Three inches of that rain fell in just one hour.

Dozens of flood warnings and statements were issued by the Louisville office of the National Weather Service.  The average time between the issuance of a flood warning and the beginning of flooding was 63 minutes.  The weather office received e-mails from the public thanking the meteorologists for issuing the flood products in a timely manner to give people ample warning of the unfolding disaster.

National Safety Council article - Slow Down: Back to School Means Sharing the Road

8/8/2017 (Permalink)

School days bring congestion: Yellow school buses are picking up their charges, kids on bikes are hurrying to get to school before the bell rings, harried parents are trying to drop their kids off before work.

It's never more important for drivers to slow down and pay attention than when kids are present – especially before and after school.

If You're Dropping Off

Schools often have very specific drop-off procedures for the school year. Make sure you know them for the safety of all kids. More children are hit by cars near schools than at any other location, according to the National Safe Routes to School program. The following apply to all school zones:

  • Don't double park; it blocks visibility for other children and vehicles
  • Don't load or unload children across the street from the school
  • Carpool to reduce the number of vehicles at the school

Sharing the Road with Young Pedestrians

According to research by the National Safety Council, most of the children who lose their lives in bus-related incidents are 4 to 7 years old, and they're walking. They are hit by the bus, or by a motorist illegally passing a stopped bus. A few precautions go a long way toward keeping children safe:

  • Don't block the crosswalk when stopped at a red light or waiting to make a turn, forcing pedestrians to go around you; this could put them in the path of moving traffic
  • In a school zone when flashers are blinking, stop and yield to pedestrians crossing the crosswalk or intersection
  • Always stop for a school patrol officer or crossing guard holding up a stop sign
  • Take extra care to look out for children in school zones, near playgrounds and parks, and in all residential areas
  • Don't honk or rev your engine to scare a pedestrian, even if you have the right of way
  • Never pass a vehicle stopped for pedestrians
  • Always use extreme caution to avoid striking pedestrians wherever they may be, no matter who has the right of way

Sharing the Road with School Buses

If you're driving behind a bus, allow a greater following distance than if you were driving behind a car. It will give you more time to stop once the yellow lights start flashing. It is illegal in all 50 states to pass a school bus that is stopped to load or unload children.

  • Never pass a bus from behind – or from either direction if you're on an undivided road – if it is stopped to load or unload children
  • If the yellow or red lights are flashing and the stop arm is extended, traffic must stop
  • The area 10 feet around a school bus is the most dangerous for children; stop far enough back to allow them space to safely enter and exit the bus
  • Be alert; children often are unpredictable, and they tend to ignore hazards and take risks

Sharing the Road with Bicyclists

On most roads, bicyclists have the same rights and responsibilities as vehicles, but bikes can be hard to see. Children riding bikes create special problems for drivers because usually they are not able to properly determine traffic conditions. The most common cause of collision is a driver turning left in front of a bicyclist.

  • When passing a bicyclist, proceed in the same direction slowly, and leave 3 feet between your car and the cyclist
  • When turning left and a bicyclist is approaching in the opposite direction, wait for the rider to pass
  • If you're turning right and a bicyclists is approaching from behind on the right, let the rider go through the intersection first, and always use your turn signals
  • Watch for bike riders turning in front of you without looking or signaling; children especially have a tendency to do this
  • Be extra vigilant in school zones and residential neighborhoods
  • Watch for bikes coming from driveways or behind parked cars
  • Check side mirrors before opening your door

By exercising a little extra care and caution, drivers and pedestrians can co-exist safely in school zones.

National Safety Council article

http://www.nsc.org/learn/safety-knowledge/Pages/back-to-school-safety-tips-for-drivers.aspx

How Water Damage Can Spread Within A Home

7/20/2017 (Permalink)

Water Damage

Water is one of those substances that is needed by every living thing on Earth, and it is one of the most adaptable substances, as well. Taking the form of gas, liquid, or a solid, depending on its temperature, water can change from one state to another swiftly and easily.

In Southwest Jefferson County homes can have water damage throughout their entire structure because water does not remain in one location. A state of equilibrium is sought after, where water, as moisture, exists evenly distributed throughout any environment. When moisture evaporates and moves from one spot to another, this is part of that search for even distribution. Condensing onto another surface is also part of the process of achieving equilibrium.

While all of this is going on, water damage is becoming more extensive. Add to this that ice and snow on the roof can not only allow water to enter your attic but cause costly damage to the roof and the attic long before any damage is discovered in lower areas of the home.

There are many signs of water damage that you might find in your home, but almost all of them mean that the problem has existed for some time. This can mean repairs cannot wait, also. The sooner remediation of water damage begins, the better it can be for your home.

SERVPRO does more than remediation, repairs, and restoration. These and preventative measures can protect your home from future problems. Fixing the problem will not, alone, keep it from reoccurring again in the future. Making changes that allowed the water damage to exist in the first place is a huge step in making sure that repairs and restoration are worth the time and effort, as well as the money, put into repairing the damage.

Putting an end to water damage by knowing how it travels through your home, and the damage it can cause, are what we do best. When you have water damage, call us, SERVPRO of Southwest Jefferson County, at any hour of the day or night, at (502) 933-6005.

Ways You can Reduce the Amount of Flood Losses in Your Home

7/20/2017 (Permalink)

Tips from SERVPRO to Reduce Flood Damage and Property Loss

When a flood is imminent, and you have time before you need to evacuate, there are different things that you can do to decrease the amount of damage from floodwaters. These should only be done if there is enough time – you should never risk the lives of others or your own, in attempting to act on these tips.
 
There is not immunity to the effects of flood damage in Southwest Jefferson County and this harm can include effects caused by increased levels of humidity in the air inside your home. Higher levels of humidity can cause photographs to stick together and also permit mold to start growing on otherwise seemingly mold-free garments, among other things.
 
SERVPRO can always help undo the damage to your home, but you are in charge of your safety and that of your family. Floods are responsible for thousands of dollars in damage every year, and many deaths, as well. Here are some suggestions that can reduce the damage from a flood.
 
Move more fragile belongings to a higher level.
Simply taking items higher, such as electronics, television sets, stereos and speakers, computers, to another floor, or even to the attic, can keep these items from ever being touched by the dirty water that floods are known to bring.
 
Guard your food.
Food that is even slightly submerged cannot be consumed. Microbes can settle on indentations in cans and under the rims, posing risks even after food has been cooked correctly. Boxed foods should be placed in a large garbage bag and taken to a higher level to protect the packaging, and the contents, from high humidity levels.
 
Canned foods should be placed in sturdy boxes and also stashed in a safe location. Pathogens such as e-Coli produce toxins that are not removed or rendered inactive by cooking, making the food dangerous to eat. Food that is refrigerated or frozen might be able to be saved if it can be placed higher-than-normal in the refrigerator, but this is not guaranteed to protect the food, and everything should be examined upon your return before preparing any of the contents.
 
Open upper floor windows slightly.
Having windows open a slight amount can allow humidity to escape. During a flood, while it may seem like there is water everywhere and that humidity levels remain the same everywhere, this is not true. Humidity inside your home can become elevated rather quickly. Higher levels of humidity travel to areas of lower levels until an equilibrium is reached. However, do not open windows completely, as this can allow rain to enter, making matters worse.
 
As you go through your home, have a basket or two to place items in that must go with you when you leave.

When you evacuate your home, you will most likely need certain things while you are in a shelter or temporarily living with friends or family. These should include important items and anything else you want to protect, such as photo albums. Keys to vehicles and doors, personal identification and other documents, both prescription and non-prescription medications, cell phones, chargers, baby monitors, and few days' worth of changes of clothing for yourself and family members. Personal items and even memorabilia that are located in easy-to-reach areas that do not require any extra time to grab and place in your basket can help ease the stress of having to relocate temporarily.
 
We at SERVPRO of Southwest Jefferson County live in the same area as our customers, and we know how damaging floods can be when they affect our homes. We are always here to help your family return home as quickly as possible. Call us at (502) 933-6005, and we can begin working within an hour on restoring your home.

Water Damage Emergency Tips

7/10/2017 (Permalink)

What you can do until help arrives

After any water damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A  Water Damage Emergency?  Call SERVPRO of Southwest Jefferson County Today – (502) 933-6005

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Summer Grilling Safety Tips for Southwest Jefferson County

7/10/2017 (Permalink)

Grill Safety to consider when breaking out your inner backyard culinary skills.

July is a peak month for summer grilling fires.  The Memorial Day weekend is approaching quickly, it’s time to dust off the grills and let the inner backyard culinary skills to work.  As exciting as it is to break out the grill for the official start of the summer season right, we have to always consider the safety that needs to be taken when preparing to light up the grill.

NFPA (National Fire Protection Agency) says that the U.S. fire department responded to an average of 8,900 home fire that involved the use of grills, hibachis, or barbecues per year.  These 8,900 fires caused annual averages of 10 civilian deaths, 160 injuries, and $118 million in direct property damage. Almost all the losses resulted from structure fires. The leading causes of grill fires were a failure to properly cleaning of the grill, placement of the grill because it was placed to close to a structure, and leaving the grill unattended. Five out of six (83%) of grills involved in home fires were fueled by gas while 13% used other sources of fuel.

Precautions to take while grilling

Propane:

  • Stay alert when grilling. Avoid grilling when you are tired or have consumed too much alcohol.
  • Do Not leave your grill unattended.
  • Keep the grill in a place that is free from flammable items and away from porch rails, and low lying branches.
  • Keep children and pets as far away from the grill as possible
  • Check the gas tank hose for leaks before using it for the first time each year.

NOTE: A light soap and water solution applied to the hose is a great way to check for leaks. You can often smell a propane leak, but propane will also release bubbles when the soap and water solution is applied. If you detect a leak, turn the gas tank and grill off. If the leak stops, get the grill serviced by a professional before using it again. If the leak does not stop, call the fire department.

  • Always make sure your gas grill lid is open before igniting.
  • If you smell gas while cooking, immediately move away from the grill and call the fire department. Do not move the grill.
  • If the flames go out for any reason, turn the grill and gas off and wait at least 15 minutes before re-lighting it.
  • Keep your grill clean by regularly removing grease or fat buildup from the grates and trays below.

Charcoal grill safety tips to consider:

  • If you use a starter fluid, use only charcoal starter fluid. Never add charcoal fluid or any other flammable liquid to the flames.
  • Keep charcoal fluid out of the reach of children and away from heat sources.
  • Electric charcoal starters do not use fire. Be sure to use an extension cord for outdoor use.
  • When you are finished grilling, let the coals completely cool before disposing in a metal container with a lid.

Behind the Scenes at SERVPRO of Southwest Jefferson County

7/10/2017 (Permalink)

You may know us as the Fire and Water Cleanup and Restoration Company. But did you know that there are over 20 services that we can provide. The team at SERVPRO® of Southwest Jefferson County is ready to help you at a moment’s notice 24/7/365.  A few of the other services that we provide include…

  • Mold Mitigation
  • Document Restoration
  • Duct Cleaning
  • Deodorization                  
  • Reconstruction
  • Vandalism Cleanup
  • Forensic Remediation
  • Storm Response

Our team here at SERVPRO® of Southwest Jefferson County can help you with whatever disaster that you may have. We are locally owned and operated, and ready to serve you.

Whether you are a homeowner, business owner, property manager, or first responder we are here for you. There is no disaster that is too large or too small that we can't handle. From our trained and uniformed crews to our professional restoration consultants, and our SERVPRO® Ready App that is in the palm of your hand, the cleanup team at SERVPRO® of Southwest Jefferson County is HERE TO HELP! For more information on how we can help you be prepared or for a consultation please call us at 502-933-6005.

Biohazard Cleanup

3/21/2017 (Permalink)

Biohazard Cleanup and Restoration

Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Southwest Jefferson County is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Equipped with the necessary safety apparatus and cleaning products, we can help transform these unhealthy environments back into clean, safe homes and offices.

Need Biohazard Cleanup Services?

Call Us Today – (502) 933-6005

24 Hour Emergency Service

We are available 24 hours a day—our highly trained technicians are standing by. We have the qualified trained professionals who are ready to respond to these incidents. We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances.

Garage Fire in Mt. Washington, KY

2/27/2017 (Permalink)

The fire in this Mt. Washington, KY home started in the garage. SERVPRO of Southwest Jefferson County demo-ed the entire garage as well as took out carpet and pad in the living room and hallway due to smoke and water damage.  


Our team of professionals packed out the contents in the laundry room, kitchen, dining room, and living room in order to begin the cleaning and deodorization process.  The 3 bedrooms on the main level and 2 bathrooms were cleaned in place.  This means we were able to clean all of the contents and interiors without packing up the items and bringing them back to our warehouse for cleaning.  The entire basement, TV room, pool room, bathroom, were all cleaned in place as well. 


Entire structure of the home including the walls, floors, carpets, baseboards, ceilings, and ductwork was all cleaned and deodorized. 


SERVPRO of Southwest Jefferson County is in the process of painting the living room, hallway, kitchen, dining room, and laundry room.  Our repair crew is also hanging insulation and drywall in the garage which will be painted at the end of the project. SERVPRO's repair technicians will be replacing the 2 garage doors as well as some of the damaged siding on the outside of the house.


It is our responsibility to make it "Like it Never Even Happened".  Our highly trained technicians and project managers have been working directly with the customer and insurance adjusters to be sure the work is completely in a timely and professional manor.  We understand this is a very difficult time for the homeowner and we do our best to provide excellent customer service and get them back in their home as soon as possible. 


Have Fire or Smoke Damage?
Call Us Today – (502) 933-6005

Louisville Area Job Fair

2/13/2017 (Permalink)

Megan Price, Business Development Representative, and Alex Brewer, Project Manager, attended the Louisville Area Job Fair at the Fern Valley Inn.  SERVPRO of Southwest Jefferson County is accepting applications.  

If you know of anyone looking for employment in the restoration industry we are accepting applications.  Feel free to call our office at 502-244-7985 or stop by at 1929 Production Drive, Louisville, Kentucky 40220. 

We take pride in what we do and have extensive training opportunities available.  Our technicians and production managers all receive IICRC training and certification.  If you don't have much experience we can get you trained and out in the field helping our customers make it "Like it never even happened."

Want to apply? Call Us Today – (502) 933-6005

SERVPRO Carpet Cleaning Options

1/17/2017 (Permalink)

Today's carpet and upholstery materials vary dramatically. SERVPRO of Southwest Jefferson County  offers a number of cleaning options to match any type of upholstery or carpet.

SERVPRO of Southwest Jefferson County Professionals also offer a range of specialized carpet cleaning methods:

  • Bonnet Cleaning: A less aggressive method for short piled carpets.
  • Hot Water Extraction: A deeper cleaning method for all carpet types.
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas.
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry.
  • Dry Cleaning: When color-fastness is an issue.

Preventative Maintenance

Carpets act as a filter, trapping dust, dirt, gases, animal hair, and other soils. All carpet manufacturers agree on actions you can take between carpet cleanings to increase the life span of your carpet.

IICRC states that 79% of soil in carpet is dry soil. Vacuuming is a key component to proper care and maintenance of carpet.

Preventative maintenance actions include: 

  • Regular vacuuming
  • Spot removal
  • Pilating the carpet to prevent matting
  • Moving furniture to change traffic patterns
  • Using walk-off mats to limit the amount of soil tracked onto the

Have Questions? Call Us Today – (502) 933-6005

Flood Damage from Frozen Pipes and Plumbing

1/6/2017 (Permalink)

Busted water pipes make up nearly half of all in-home flood damage. This type of flooding is sudden and often due to hidden leaks, corrosion, or freezing. The cost and inconvenience of a busted pipe make it essential to start prevention while you still can.  Flood damage in Southwest Jefferson County can happen during any season. While most homeowners associate flooding with warmer weather, many of you know that the winter is a dangerous time for in-home floods as well. SERVPRO of Southwest Jefferson County is well prepared to help you with your emergency during winter months as well as all other seasons. 
 
Busted Pipes: Winter Prevention
The freezing of a water pipe makes it burst due to the stress it puts on the metal or plastic. To reduce the chance of suffering a busted pipe, you can take a few simple steps.
  • First, it is crucial to know where to shut off the water. Now.  If a pipe bursts in your home, the most immediate course of action is to turn off that main water supply. Most can be found inside, usually in the basement. 
  • Second, make sure that your heating system is checked regularly. Also, inspect the insulation on all of your plumbing as well as your cold water tank. Units located in the attic and other vulnerable locations should be protected with insulated sleeves. 
  • During severe cold snaps, open cabinets where pipes are located so warm air can circulate.
  • Third, keep your heat on throughout the winter months. We know that winter can make heating your home costly, but during harsh, cold months, the chances of your pipes freezing get greater as the temperature plummets. 
  • Finally, make sure you shut off any external taps and disconnect water hoses outside.
What to Do if You Find a Frozen Pipe
If you see that one of your pipes are frozen, don’t wait around for it to burst or “thaw.” It won’t. What you need to do is immediately turn your water supply off to your home and slowly thaw the frozen pipe by applying a gentle, low heat to the area. You can use a hairdryer, hot water bottle, or even a space heater to accomplish this (never leave a space heater unattended). Never attempt to thaw a frozen pipe by using an open flame or other dangerous methods. 
 
Contact Us
If you have run into an unfortunate flooding event due to frozen water pipes, we will take your call and help to minimize your anxiety. Our Emergency Services line means you can call us 24/7 when disaster strikes.
Contact SERVPRO of Southwest Jefferson County – (502) 933-6005

Fixing Louisville Fire Damage

9/8/2016 (Permalink)

Fire Damage Fixing Louisville Fire Damage Before and After Fire Job remediation and repairs

Residential Fire Damage in Louisville

When you need a quick fix for Louisville residential fire damage you'll need to hire a locally owned and operated company. If your property has suffered severe damage due to fire and smoke, it’s important to use a team of experienced damage control professionals. Once there, they can quickly diagnose the damage, assess the general situation, and get right to work on containing and correcting the problem. The sooner you contact them, the less chance you have of further damage. With any fire damage, time is of the essence.

Louisville Residential Fire Damage Cleanup Needs

The trouble your property faces isn't over when the actual fire is finally put out. In fact, it may just be beginning. After the fire is extinguished, there is still the damage from smoke, as well as damage to the structure itself, to deal with. There is also plenty of work to be done to get the property properly cleaned up, such as removing debris, neutralizing odors, and ventilating the area.

A Fast Response Means Less Problems

The primary goal of SERVPRO of Southwest Jefferson County fire damage cleanup service is not only to limit the damage to your property but also to respond quickly enough to salvage as much as possible. A fast response is necessary to limit the damage and the overall cost of the job. After smoke and debris are cleared out, the restoration can begin, getting the property owner back to normal life in their family home.

Restoration Rather Than Replacement Is the Key

When it comes to fixing any fire damage in Louisville, KY, the key to a successful solution is restoration rather than replacement. While it would be easy for a cleanup team to simply recommend that the entire structure be torn down and replaced, the reality is that such a drastic measure may be completely unwarranted. It's usually far easier, more convenient, and more cost-effective to do a complete restoration job on your property rather than tearing it down.

What to Look for in a Fire Damage Service

Most people choose to go with a locally owned and operated business as they can respond to your emergency within a very short period and get immediately to work. A reputable restoration service will give you an overview of what to expect before you begin. They should clear away the debris, do a thorough cleansing of any fire damage to your structure, clean up your upholstery, and purify the air so that you won't fall victim to any noxious and poisonous odors.

Have Fire or Smoke Damage?
Call Us Today – (502) 933-6005

SERVPRO 2016 Founders Bronze

8/4/2016 (Permalink)

General SERVPRO 2016 Founders Bronze 2016 Founders Bronze Award

Congratulations to our franchise SERVPRO of Southwest Jefferson County and our owner, Jason Wilson, on winning the 2016 Founders Bronze award from SERVPRO Industries for outstanding 2015 Sales Performance.  

We are thankful for our clients for their continued support throughout the year. 

Also, a special thanks to our staff and technicians for their hardwork and dedication to our franchise each and every day.

Commercial Fire Cleaning Job From TOP TO BOTTOM

7/14/2016 (Permalink)

Commercial Commercial Fire Cleaning Job From TOP TO BOTTOM Commercial Warehouse Smoke Cleaning

Fire damage is especially devastating for a business or commercial property. In addition to the fire and smoke damage, significant water damage from firefighting efforts and fire suppression systems may occur. Every hour spent restoring your business back to pre-fire condition is an hour of lost revenue and productivity. If your business experiences a fire loss, call the fire and water damage restoration experts from SERVPRO of Southwest Jefferson County at (502) 933-6005 and we’ll respond immediately to get you back to business.  

This commercial warehouse smoke cleaning job was caused by a faulty light bulb and required 4-5 technicians per day for about 2 weeks.  These certified technicians set Hydroxyl Generators to deodorize the space, used boom lifts remove insulation, clean eye beams, ceilings, and walls, then fully cleaned the entire warehouse floor.  This facility was literally cleaned from top to bottom.  The customer was thrilled with the results of the cleaning.  

The Hydroxyl Generator is used for deodorization. This sanitizer is safe for people, animals, plants, and all sensitive materials like rubber, plastic, leather, vinyl, electronics, paper, and artwork. It also allows for residents or businesses to remain open, avoiding costly business interruptions or relocation. It is commonly used for treating odors caused by fire and smoke, water losses, and mold. The hydroxyl generator had also been proven to effectively remove difficult odors that other deodorization methods cannot remove. These include smells from protein fires, fuel oil, biohazard and sulfur compounds.

Need Commercial Cleaning Services?
Contact Us Today – (502-933-6005)

BUNCO CPR Event, Wednesday, August 3

7/14/2016 (Permalink)

Community BUNCO CPR Event, Wednesday, August 3 Start the Heart Foundation

BUNCO EVENT
WEDNESDAY, AUGUST 3

We are excited to announce our next Bunco event will be fun and informative.  We will provide a free Hands Only CPR class, thanks to the Start the Heart Foundation.  Below is information about this foundation.  I hope you all can attend.  Please pass this along to your coworkers.  

The first roll of the dice will start as soon as the demonstration is finished (as close to 6 as possible).  The presentation will begin at 5:30 pm. Don't forget Bunco is hosted at our office: 1929 Production Drive, Louisville, KY 40299.

Please RSVP and let me know if you will or won't be attending by June 20th. Below is some information about sudden cardiac arrest and how we can potentially save someone’s life. 

Hope to see you there!
Your SERVPRO of Northeast Jefferson County Marketing Team 

Start the Hearth: Sudden cardiac arrest claims the lives of over 300,000 people per year in the United States. Would you know exactly what to do in the event someone near you collapsed and may not be breathing? Come to this short class and learn the simple skill of hands-only CPR (no mouth-to-mouth required) that will empower you to be prepared for this type of emergency. Bystander CPR can double or even triple a person's chance of survival. This class is for anyone who is willing to learn! 

Top 100 Franchise

6/30/2016 (Permalink)

General Top 100 Franchise Top 100 Franchise

SERVPRO of Southwest Jefferson County is proud to be included in the Top 100 Franchise for the 2016 Las Vegas SERVPRO Convention.  This honor shows how hard we strive to be the best in the industry.  

Striving for Excellence

As a national leader in cleanup and restoration, it’s only natural for SERVPRO to receive regular recognition for excellence in a variety of fields. 

More than 1,700 Franchises are operating nationwide, and SERVPRO continues to grow. The need for experienced, trained and professional cleanup and restoration experts is recession resistant, and the growth potential inside of a proven system presents an opportunity for prospective Franchisees.

With a proud history, a successful present and a bright future, SERVPRO will press on toward becoming the premier cleaning and restoration company in the world.

How to stay safe this summer when joining around the campfire

6/9/2016 (Permalink)

General How to stay safe this summer when joining around the campfire Source - https://upload.wikimedia.org/wikipedia/commons/b/b7/Campfire_4213.jpg

Although it’s getting hotter outside, the nights are still keeping cool, making it the perfect weather to sit around a campfire. Whether it be your family’s annual camping trip or just a small fire in your backyard, it’s always important to remember the proper safety precautions to take. The smallest fire can spread and cause fire damage in a matter of moments. It’s good to know the safety precautions to take ahead of time and be prepared.

According to Smokeybear.com, there are steps to take when maintaining and extinguishing a fire.

Maintaining your campfire

1.      Once your fire is already roaring steadily, keep it maintained by adding larger pieces of dry wood.

2.      Make sure the fire is staying at a manageable size and is not in danger of getting out of control.

3.      Never leave the campfire unattended. It can take a matter of moments for the wrong material to catch on fire and spread.

4.      Never cut live trees or branches to use in the fire.

Extinguishing your campfire

1.      Try to allow the campfire to burn completely out to ashes to ensure that it will not start back up.

2.      Pour lots of water on the fire and embers, even the ones that are not glowing red. The embers that look dead are still very hot.

3.      Pour water until the hissing sound stops.

4.      Stir the campfire ashes and embers with a shovel.

5.      Make sure everything is wet and covered in water so that it is cool to the touch.

6.      If water is not available, dirt can also be used to put out a fire. Mix enough dirt or sand with the embers to cool it down.

7.      If it’s too hot to touch, then it’s too hot to leave.

24 Hour Emergency Water Damage Service

4/7/2016 (Permalink)

Water Damage 24 Hour Emergency Water Damage Service SERVPRO of NE Jefferson County provides 24 hour fire and water damage restoration service in Louisville, KY

SERVPRO of NE Jefferson County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 502-244-7985

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of [[Franchise Name]] has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of NE Jefferson County

SERVPRO of NE Jefferson County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge 

Bunco Event

3/3/2016 (Permalink)

Community Bunco Event St. Patrick's Theme Bunco - 3/2/16

Thank you to everyone who attended our by-monthly Bunco event.  This month we hosted the event at our new office/warehouse.  It was great to have a chance to show off our new facilty to our guest.

Bunco is always held the first Wednesday every other month.  Dinner starts at 5pm and the first roll starts at 6pm.  Contact our office at (502) 933-6005 if you'd like to find out when the next event is scheduled.  COME ROLL SOME DICE WITH US!

RSVP to a future event by emailing Chrissy Bratcher or call (502) 933-6005 for more information.  

We've been hosting this bunco event for about 6 years and we've become like family.  New faces are always welcomed in with open arms. 

Follow us on Twitter

2/25/2016 (Permalink)

Don't forget to follow us on Twitter!

https://twitter.com/SERVPROEastLou

Extreme Marketing Makeover Workshop

2/18/2016 (Permalink)

The entire marketing team from SERVPRO of Southwest Jefferson County spent the day learning about new marketing initiatives from Corporate Field Operations Manager, Neil Thompson.  We look forward to connecting with our customers and clients via our new website, and our social media accounts.  

Learning new marketing initiatives goes a long way to help improve the way we can assist our customers on a daily basis.  We strive to rise above the rest of the companies in the industry and make sure the SERVPRO brand is the first one you think of in the event of a disaster and restoration issue at your home or business. 

Contact SERVPRO of Southwest Jefferson County at (502) 933-6005 and ask for a Lunch and Learn with your Business Development Representative.

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