What our Customers say...
Michael Gentry has been amazing since he came on our property Saturday, June 24, 2017. He took charge. Worked with us instead of just advising us. He made us feel like we were a team.
Michael also instructed us in all of the steps and facets of the process. Without him we would have probably suffered increased damages and loss of a buyer for our house.
SERVPRO of Southwest Jefferson County has a significant contributor in Michael.
Michael Gentry, and his helper, from SERVPRO of Southwest Jefferson County did a fine job cleaning my rugs. I appreciate your service.
Thanks, Doris K.
Pet School and Hotel would like to say thank you to SERVPRO of Southwest Jefferson County for a GREAT JOB!
--Mary P. - Owner - Pet School and Hotel
Michael Gentry, one of your crew chiefs, is here at St. Edward due to sewer problems we recently had. Just wanted you all to know what a fine young man represents SERVPRO of Southwest Jefferson County to the community.
Michael is not only a hard worker, but very well-mannered as well as reliable and self-sufficient. We are proud to have your company clean up this "stinky" mess in such a timely manner.
Thank you for a job well done!
Sincerely, Peggy N. - St. Edward Catholic Church
SERVPRO of Southwest Jefferson County did an exceptional job. They were cautious and helpful. They explained everything they had to do and did a professional job. We would recommend this company to others.
Sincerely, G. Winburn
I was extremely impressed with the work provided by Roberto and his team. Thank you for a job well done.
SERVPRO of Southwest Jefferson County Team,
Thank you for "rescuing" us on 12-20-16! The service was prompt, professional, and friendly. Many, many thanks!
Tim & Susan E.
Back in July of 2016 our finished basement flooded. We were referred to SERVPRO among other companies by our insurance adjuster. We were lucky that we decided on SERVPRO of Southwest Jefferson County.
The reason for this email is to let you two know how incredibly lucky that you are to have a gentleman like Eric Wellner. This guy's work ethic is unbelievable. While I understand that it is his job, he was on time if not a few minutes early everyday. To say that Eric is conscientious would be an incredible understatement. He treated this particular job as if he were the owner of the company. Do yourselves a favor and make sure that you keep this gentleman. I have had many, many workers through the years. He is by far and away the best most professional worker I have ever come in contact with. If all of my employees had Eric's work ethic, my life would be a great deal easier.
The Rebuild department at SERVPRO of Southwest Jefferson County with Eric & Derek's team, including Jack, exceeded my expectations. Awesome, honest people to work with. Extremely pleased. Outstanding customer service!!
It was a pleasure working with the numerous SERVPRO employees who serviced my watered basement. They were always courteous, timely, and efficient. I would highly recommend SERVPRO to those in need of such services. Thank You, Steve S.
I would like to take moment to commend your Senior Technician, Aaron Davis, and his crew for the excellent and professional way they conducted themselves restoring my home following the smoke damage. Aaron contacted me within an hour of reporting to my insurance and knocked on my door within that same hour to start. He kept me aware of the progress and the next steps that were needed to complete the process. SERVPRO can be proud of having such employees representing your company.
I suffered water damage in my home on 12/23/15. I am pleased with the services that you provided me.
You provided quick and thorough efforts to mitigate the initial damage. Your employees assured us that you would be able to prevent any mold damage. Your employees had to move our contents 4 times due to the initial damage and construction. All four moves were handled in a highly professional way.
We will recommend you to anyone we know who needs the type of help we received!
The Tabernacle would like to extend our heartfelt thanks to your team’s diligence in completing a job well done within a limited time frame, without complaint, with friendly attitudes & a willingness to meet our every need. Your heart for giving is commendable! We appreciate you extending us the time we needed to fulfill our financial obligation to your company. It is a rare gesture in these times and we do not take what you did lightly. Thank you for your generous contribution to our ministry.
I called SERVPRO with a sewage backup in my basement. They not only responded promptly to my call, but began the clean-up process immediately and even spoke with my insurance agent for me to determine coverage. The employees were very polite & extremely helpful. Several went above & beyond to make sure the process went smoothly & ran on time. This terrible event, but SERVPRO made sure I was well taken care of, made the process less stressful, and my basement is now greatly improved.
SERVPRO met every need we had and then some. Roberto and Tim helped me in such a profound way during a very difficult time wiht my Father's health. I will recommend SERVPRO of NE Jefferson Couty to anyone I know in need of services. --Sarah F., LaGrange, KY 40031
I wanted to send a note an acknowledge technicians Norman and Lewis. They did an outstanding job in cleaning my garage, I could not be more pleased. They made this space usable again, and I cannot tell you how much that means to me!They were on-time, extremely professional, polite and did a great job keeping their worksite clean. I have used SERVPRO before and will continue to recommend your company to all of my friends and family.